New Zoom app on Apple TV - App screen controls don't work | Community
Skip to main content
Newcomer
February 1, 2024
Question

New Zoom app on Apple TV - App screen controls don't work

  • February 1, 2024
  • 2 replies
  • 14 views

I discovered the new Zoom app in the Apple TV App store. I was able to get it to install and ultimately type in a meeting ID to join a meeting. Once inside the meeting I couldn't use the Apple TV remote to use the on screen controls.  No amount of pressing keys on the remote affected the buttons on the screen. The screen controls were there but I couldn't navigate them or select them.

2 replies

Community Champion | Customer
February 2, 2024

Hello,

 

i found this advice online;

 

"If Zoom freezes on your Apple TV and pressing the back or TV menu buttons on your Siri Remote does not fix the issue, wake your iPhone or iPad screen and tap Disconnect to stop using Continuity Camera. This should unfreeze the stuck Zoom app."

 

https://www.idownloadblog.com/2023/12/21/how-to-use-zoom-on-apple-tv-to-video-call/ 

 

Regards

If my reply helped, don't forget to click the accept as solution button!

lcleetonAuthor
Newcomer
February 8, 2024

Zoom is not frozen. The other meeting members are there and the video plays. I just can move around the onscreen menus with the remote. Stopping the continuity camera or force closing the app doesn't fix it.