New Zoom Workplace

[WebMeeting]

Is anyone else running into issues after installing Zoom Workplace? We've installed it on a couple of workstations but after they login to Zoom and try to run a session, the session window pops up then goes away never starting the zoom meeting. We're then having to uninstall Zoom Workplace and installing an previous version to run our Zoom Meetings. Reported this to Tech Support and waiting on a solution, any information is greatly appreciated.

[Michelle0505]

I’m having the same issue for the past 24hours.. 

[Michelle0505]

I am having same issue 

[Maaike]

Me too! Any solution yet?

[CarlaA]

Hello everyone! 

If you are having this issue, please go ahead and uninstall the Zoom app, restart your device, reinstall the Zoom app, and then try again. 

Let me know how it goes!

[Reasonge]

This did work, however the uninstall for Zoom Workplace that was installed with the update wouldn't uninstall it. I had to resort to a third party uninstaller in order to remove Zoom Workplace before I could successfully install Zoom Workplace again, after a restart as suggested. I administer two other laptops running Zoom at my church, and uninstalling Zoom first before attempting to install Zoom Workplace was successful.

[1quantumdoc]

How do I uninstall workplace?

[CarlaA]

Hi @1quantumdoc, you can remove Zoom from your device completely by following the steps outlined here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146. 

[1quantumdoc]

I just discovered that that is completely useless because zoom workplace is now the basic program and it has its own AI. However, I was very comfortable using otter AI for my meetings. Although otter AI is still connected, it doesn't work anymore. Can you tell me how I can get otter to work with zoom now? I'm not interested in the zoom AI because I was very comfortable with otter and all of my files are on otter. This will be a problem to have to migrate. I want to use otter today with zoom. Can you help me do that?

[CarlaA]

Hi @1quantumdoc, 

I apologize for just getting to your post. Otter.ai has some great resources for commonly asked questions that you can find here: https://help.otter.ai/hc/en-us/sections/13674486033815-OtterPilot.

My suggestion would be to reestablish the connection with otter.ai by removing otter.ai and then re-adding it. 

[Reasonge]

I just encountered this tonight. I tried to join a meeting, and a new executable was downloaded. I ran it , but nothing seemed to happen, other than Zoom Workplace and Uninstall Zoom Workplace were in my Start menu. I tried executing the uninstall, but it didn't uninstall Zoom Workplace either.