Need to access Recordings

I recorded three interviews on the 8th, 22nd and 23rd of June. I use a free account. I can see these in the local recordings section. They were recorded on the laptop i wish to access them on. When i tap the button on the right to open, they do not open. There is no error message or no reason why I cannot access these. The chat bot has been zero help. 

I need to get access asap and would greatly appreciate anyone's assistance. 

Thanks,

Jack