NVIDIA Broadcast makes Zoom Crash

[Gilly]

Windows up-to-date (AverMedia Cam), Zoom updated to Version 5.11.10 (8200) (64-bit). Using my camera in NVIDIA  Broadcast mode causes Zoom to crash when I go to the Zoom Video Settings. I cannot get Zoom to recover from the crash; even after a reboot Zoom remains crashed/frozen if I re-open it. 

There is no error message, once the crash happens, no part of Zoom is functional.

[pokerapar88]

This is true. After 2 years of Nvidia Broadcast being released, it still crashes Zoom while open.

[Nuttzzy]

2024 now and still the same 👍🏼

[nunopires]

It's still the same. Zoom, any suggestions?

[isamjunaidi]

You have to have the 32bit version

[Gaurav221]

I have 32 bit, but my zoom keeps on crashing

[isamjunaidi]

You have to have the 32bit version

https://nvidia.custhelp.com/app/answers/detail/a_id/5193/~/when-starting-a-video-conference-meeting-... 

[nunopires]

Thank you I will have a go

[MiaFox]

Thank you so much for the suggestion.

[RAMax]

All of a sudden Zoom won't recognize Nvidia Broadcast camera and often crashes Zoom. The "32-bit version" mentioned is 3 years old. This combination of Broadcast and Zoom was working fine until a few weeks ago. This is critical for my business. Please help! 

Windows 11 Pro
Version
10.0.26100 Build 26100

Zoom Workplace
6.2.11 (50939)

[pokerapar88]

Just uninstall Nvidia Broadcast man. Nvidia doesn't care.

[philww]

I have a similar problem which started happening immediately after installing Windows 11 24H2. There was no problem before so it's nothing to do with 32/64-bit. It works fine when I start a new meeting, but if I join someone else's meeting I get an error message saying 'Cannot start video. Failed to start the video camera. Please select another video camera in Settings'. I have tried installing Broadcast v1.4.0.39 which claims to fix it, but it doesn't make any difference.  This is not a good look for Zoom as it means I am having to apologise for the error every time I join a meeting, which is nearly as bad as when I use Teams. 

Windows 11 Home version 10.0.26100 Build 26100
Zoom Workplace 6.3.5

[OmegaInstitute]

I too am having a similar issue.  I've updated nVidia Broadcast to the latest version (1.4.0.39) which was released to address problems with 24H2 but this issue with Zoom still remains. 

[nunopires]

New Nvidia broadcast software seems to fix the problem finally