NOT RECEIVING ACTIVATION CODE EMAIL

[FF-Steel-HO]

Hi 
This is me Ahmed we are not receiving emails from Zoom or not an activation code.

we always try to contact your support team for this same issue kindly resolve the issue.

[aflik]

Had the same problem with the Zoom app on a new cell phone. Configured 2FA in my account on computer using Google Authenticator. No need to receive emails anymore. Maybe it helps...

[RN]

Hey @FF-Steel-HO @aflik  please refer to the Knowledge Base Article on Not receiving emails from Zoom, please read over all details.

After you've checked IP addresses and spam filters, and confirm that users still aren't receiving activation emails, you can submit a request to Zoom Support to check if the email address is on a bounce list.