NEW PROBLEM: Blurry Video File | Community
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Newcomer
January 3, 2024
Question

NEW PROBLEM: Blurry Video File

  • January 3, 2024
  • 1 reply
  • 0 views

New problem: I post some of my zoom meetings on YouTube. I've been doing this for years with no problem. Yesterday, the ZOOM video file was blurry. Yes, I troubleshooted my camera and YouTube. It is the Zoom file. Zoom used to have an HD setting but I cannot locate it to see if it was disabled. I have no idea what the problem is. I tried support several times and got sent around in circles in their chat app. Any ideas? I'm desperate thank you.

1 reply

Employee
January 4, 2024

Hi,

Please go to the web setting page to check if HD is enabled.

 

And here is the knowledge article about recording video resolution: 

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066421

Hope it helps, thank you!