NEW 'JOIN AUDIO' POP UP - WHY? | Community
Skip to main content
E
Newcomer
EDDA
Newcomer
February 10, 2023
Question

NEW 'JOIN AUDIO' POP UP - WHY?

  • February 10, 2023
  • 1 reply
  • 8 views

When attempting a basic 1-1 meeting today both of us had the same issue...a new 'JOIN AUDIO' pop up that made no sense and was impossible to resolve. See the attached screenshot. In the end we had to abandon the meeting and use FaceTime instead. 

Can anyone help? What are we supposed to do? 

Thanks in advance,

 

Edda x

 

    1 reply

    Bort
    Employee
    Bort
    Employee
    February 14, 2023

    Hi @EDDA 

    Looks like you scheduled the meeting with just phone audio, which means that you cannot use your computer audio and removes that option. To fix this meeting or avoid this issue when scheduling another meeting, make sure the Audio Option is set to either Computer audio or Both: 

    This article has more information about how to scheduled meetings: https://support.zoom.us/hc/en-us/articles/201362413

     

    Hope that helps and let me know if you have any further questions. Otherwise, make sure to mark the solution as accepted if this information is what you needed.

      Terms & ConditionsAccessibility statement
      Copyright © Zoom Communications, Inc. All rights reserved.