My zoom meeting recording didn't work! | Community
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J
Newcomer
Julian2
Newcomer
November 5, 2021
Question

My zoom meeting recording didn't work!

  • November 5, 2021
  • 1 reply
  • 0 views

Hi,

 

I just had an important meeting that I needed to record in gallery view, however the file shows each person talking one by one, but I need the video with the gallery view!

 

There were two people on it, both with camera turned on!

 

(While the meeting was happening, the gallery view was activated)

 

Help!!

 

 

    1 reply

    R
    Community Manager
    rn-zm
    Community Manager
    November 12, 2021

    Hey @Julian2, was this recording a Local recording or Cloud recording? With Local recordings, whatever is displayed in the meeting is basically what will be recorded locally. However, if cloud recorded, you can double-check your Cloud recording settings at https://zoom.us/profile/setting.

     

    Unfortunately, there is no way to recover un-recorded views, however, I'd suggest looking into the Recording Layouts KB article and creating a test meeting, and re-creating what you've experienced. I'd also ensure that your Zoom client is up-to-date. 

     

    All in all, after checking your settings, a reproducing a test recording, let me know if you're still running into recording issues! 

    G
    Newcomer
    GideonEngelhard
    Newcomer
    April 15, 2022

    Hi I tried to record a meeting on my MacBook Air tonight but I left the meeting assuming it would save somewhere on my laptop.  I cannot find the recording now and am not sure where to look.  Any help would be appreciated thank you!

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