My video background is stuck on Blur | Community
Skip to main content
R
Newcomer
RHIT_Jim
Newcomer
April 3, 2024
Solved

My video background is stuck on Blur

  • April 3, 2024
  • 6 replies
  • 1 view

I have been stuck on Blur (not the normal blur either, just a lesser version of blur) for over a month now and can not just go back to 'None' and a clear live background. This is happening on my Samsung Galaxy 23+ phone, have uninstalled and re-installed the Zoom app multiple times to no avail. Works fine on my desktop Zoom app. I am a paying Pro customer and not receiving much support. Anyone know what is going on here?

    Best answer by RHIT_Jim

    I appreciate the note Mark. For some reason the camera on this Galaxy device just sucks. I have determined it is not isolated to Zoom as the issue is happening with all platforms. Unfortunately neither AT&T and Samsung are very helpful.

    6 replies

    S
    Newcomer
    Speedjunki
    Newcomer
    September 15, 2024

    I have the same problem. Why is nobody stepping up to help you?

      G
      Newcomer
      GrhmCmpbll
      Newcomer
      January 31, 2025

      Mine is doing a similar thing but with a light blue background. It's not easy to see how to get help with this. Have you managed to fix yours, Speedjunki and RHIT_Jim?

        U
        Newcomer
        UnapalogtclyWel
        Newcomer
        August 20, 2025

        Same here with the light blue background, It was working as normal until I changed it to a different background and then when I went back to "none" it's now a blue background acting like a blur background.  I've researched and asked for help with zoom and I cannot get an answer to this specific question.  

        R
        Newcomer
        RHIT_JimAuthor
        Newcomer
        January 31, 2025

        No update from Zoom on this, been just dealing with it. Kind of sucks & unprofessional as the edges of my profile are always janky where the clear meets the blur when I'm on client meetings. They need to work on this, pretty sure if the Zoom c-suite was dealing with it there would be a fix pretty dang quick. But hey,  they're probably on their yachts not giving a 💩. Might have to just start using Google Meet & drop [paying for] Zoom.

          S
          Newcomer
          Stevedb777
          Newcomer
          February 13, 2025

          I've just bought a new Dell laptop 5645 and have installed the zoom workplace ver 6.3.6 and is having the same problem stuck in blur mode when using the intregrated webcam 

          I've contacted Dell and they have given me a  new Bios update but that did not work either So the problem must be with zoom.

            S
            Newcomer
            Stevedb777
            Newcomer
            February 13, 2025

            This worked for me

            On the taskbar in search Type Camera
            Click on camera
            Click on settings
            Click on camera settings
            Click on open camera system settings
            Click yes

            Look for background effects and turn off
            Then open zoom And it should work.

            U
            Newcomer
            UnapalogtclyWel
            Newcomer
            August 20, 2025

            what taskbar?

             

              S
              Newcomer
              Stevedb777
              Newcomer
              October 1, 2025

              The taskbar is at the bottom of the screen where it says Search

              R
              Newcomer
              RHIT_JimAuthor
              Newcomer
              February 13, 2025

              Thank you for the recommendation. I tried finding these settings on my Galaxy 23+ and there is not an option to 'open camera system settings' to make the changes you suggested. Good to hear you were able to fix the problem on your new Dell.

               

              MGSR
              Community Manager
              MGSR
              Community Manager
              February 20, 2025

              Hello @RHIT_Jim! You can check out this resource for accessing your phone's video call effects. We would advise removing any background or disabling the blur option. 



                R
                Newcomer
                RHIT_JimAuthorAnswer
                Newcomer
                February 20, 2025

                I appreciate the note Mark. For some reason the camera on this Galaxy device just sucks. I have determined it is not isolated to Zoom as the issue is happening with all platforms. Unfortunately neither AT&T and Samsung are very helpful.

                Terms & ConditionsAccessibility statement
                Copyright © Zoom Communications, Inc. All rights reserved.