My recording was Highjacked | Community
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Newcomer
dbrown1
Newcomer
July 25, 2023
Question

My recording was Highjacked

  • July 25, 2023
  • 1 reply
  • 0 views

Hosting a meeting today I authorized recording only to find out it was not my recording. Asked Zoom to access the recording so that I could share with meeting participants. Zoom was of no help. A meeting recorded on my ID and hosted by me should be available to me. Just sayin

1 reply

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
July 26, 2023

Welcome to the Zoom Community, @dbrown1.

 

If you were the meeting owner and you recorded to the Cloud, it should be in your recordings.  If you were not the owner of the meeting but had become the Host, either you recorded to the Cloud and it will be in the meeting owner’s account, or you recorded locally and the recording will be on your device. 

D
Newcomer
dbrown1Author
Newcomer
July 26, 2023

Thanks Ray, not my first rodeo. Understand how recordings work. My issue is the meeting settings allowed some other than the meeting owner (which was me) record the meeting. Zoom will not allow me access to the recording. Thanks 

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
July 26, 2023

Look, I’m trying to help.  Most of us Zoom Community Champions are customers — volunteers here with no access to your account.  And the employers and partners who frequent this space likely don’t have access with their regular jobs either. In order to help you, we’re probably going to ask questions that sound stupid or redundant to you. Simple, complete answers are helpful.  Please work with me here, or ask politely that I don’t help you – I’ll respect that.

 

You say you authorized recording – how was that done? Do you know if it was on the Cloud or might it have been a local recording? If you can’t access a recording, what evidence do you have that a recording was actually made? You apparently made a Support Ticket with Zoom and they were “No help” – what did they actually say?

 

If you can share some of this with me (even with a private message if there’s sensitive data involved) that will help me figure out how access might be able to be granted. 

 

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