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My profile picture stopped showing when I turn off video during a meeting

Forum|Forum|4 years ago
November 4, 2021
10 replies
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It worked fine for months. Then it stopped - even though the picture still shows as my profile picture, when I turn off video only my name on the black background shows. I tried deleting the profile pic and putting it back in, but that made no difference. Any ideas appreciated!

Best answer by pieterbotes

@mirseidelLet's go through a couple of steps to see if we can resolve this.

Please check if you are on the latest version of the Zoom client: Upgrading Zoom to the latest version – Zoom Help Center
Are you using Windows or Mac?
Is it only your profile pic that isn't showing on the meetings or are none of the other participants showing either?

Thanks.

P

pieterbotes

Community Champion | Employee

Hi @mirseidel

This is controlled in your settings on the Zoom web portal under Settings --> Meetings.

Hide participant profile pictures in a meeting

This article explains how to do this. The last paragraph will explain how to do this on a per user basis.

Hiding participant profile pictures in a meeting – Zoom Help Center

If this has answered your question, don’t forget to mark the reply as an accepted solution!

G

gnrb

Newcomer

Your solution is related to meetings that you set up and are controlling other participants, not related to showing your picture when you are in other meetings.

M

mirseidelAuthor

Newcomer

Thank you for the reply, but it didn't fix my problem. When I checked, the "hide participant profile pictures" feature was off. I tried turning it on and then off again, but that didn't help. I then tried turning it on. But when I signed in to another Zoom meeting, my profile image still didn't show. Any more help you could give would be much appreciated.

P

pieterbotesAnswer

Community Champion | Employee

@mirseidelLet's go through a couple of steps to see if we can resolve this.

Please check if you are on the latest version of the Zoom client: Upgrading Zoom to the latest version – Zoom Help Center
Are you using Windows or Mac?
Is it only your profile pic that isn't showing on the meetings or are none of the other participants showing either?

Thanks.

M

mteas1

Newcomer

I have the same problem. Zoom is updated. Using an Imac. Other participants have profile pic. Cant find a settings tab that allows profile pic. TIA

M

mirseidelAuthor

Newcomer

I finally upgraded to High Sierra—my MacBook Pro is early 2015 vintage and I was afraid to go higher from things I've heard. That did the trick. It seems it was just falling too far behind to keep with updates.

M

mirseidelAuthor

Newcomer

Hi and thank you! I updated my account and now my profile picture is showing again. I appreciate your help!

P

pieterbotes

Community Champion | Employee

Great! Please remember to mark that as the solution so that other members searching for the same answer can see what worked for you!

L

lgaillard

Newcomer

I have this same issue, but my picture has never been displayed. I've gone through all of the steps and my picture still does not show. Is it because I have the free version?

G

gnrb

Newcomer

I have the free version also. My profile image shows in the account connected to Google login but not in the free account using just my email account. Like you, it never has but it always works in the other one.

J

JeffZ

Newcomer

I am having the same issue. My profile picture shows for some meetings but not others (when I can see others' profile pictures). I'm on a Dell with Windows and on the latest version of Zoom, so it's not the Mac version mentioned above. And I'm on a company paid program, so it's not the "free version" issue noted above. Any other thoughts?

P

pieterbotes

Community Champion | Employee

Does it show up when you host the meeting consistently? Maybe only happens is specific meetings that you join? Need to get some idea of when this is happening to determine how to fix it.

Lauryen

Newcomer

Mine has never worked. Im on an iMac, my Mac is up to date, Zoom is up to date, yet my picture never shows. Only my name

B

Bolade2010

Newcomer

I want my profile picture to be showing during meeting

H

Helenium

Newcomer

Just to expand a little on what @JeffZ said, I just fixed it for myself. In the Zoom menu bar at the top under the zoom.us tab, click "Sign In." That prompts you to install updates (if there are any) and once that's done, instead of using the web link to join the meeting, go to Join Meeting (Command-J) in the same zoom.us tab, and enter the Meeting ID, your name, and the password where prompted. My profile photo — which had been gone for the last two months — has reappeared when I have video turned off. Thanks, Jeff!

C

cgr619

Newcomer

Hey all!

I'm currently having this issue as well! It used to work fine for my last company. And to verify with anyone from zoom who might be reading this,

* everyone else in my meetings has their profile picture calibrated,

* I checked the "hide participants pictures" setting, it's off

* my zoom is up to date

* I have a picture uploaded

I don't know what the problem is and I would LOVE for someone to help fix this for me!

H

Helenium

Newcomer

Scroll up to my response on May 24, 2022. But to break it down: With Zoom App open, from the menu, choose Sign In. Then join the meeting using the Meeting ID and password that you have been sent by the meeting organizer instead of using the web link. I only had to do that for one meeting. After that, the photo has always appeared when I turn off the video.

Z

ZoomJer

Newcomer

This is the solution! It seems like a pretty easy thing for Zoom to fix though. And why wouldn't your profile picture show when you click on a link to join a meeting? Stupid.

C

CharlotteBob

Newcomer

We are seeing this issue across many systems, Mac and Windows. Yes, logged in. Yes, the setting to hide profile is off. Reinstalled. Used the CleanZoom.exe. It is always the same. If you launch a meeting from a browser, it does not show the profile picture. If you launch it from the Zoom app, it shows it. All the above fixes were tried on multiple systems. This started with the latest version 5.12.2 (9281).
I repeat, none of the above fixes worked.

Bob

M

MrsYee

Newcomer

My issue today is completely opposite... my profile pic shows in the browser meeting, but it does not show when I'm in the desktop app. VERY frustrating! It has worked fine for months and is not working now.

J

JeffZ

Newcomer

Make sure you are signed in to Zoom on the desktop app

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