My own video image freezes then fades to yellow.... Help!!! | Community
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O
Newcomer
Orroroo
Newcomer
January 11, 2023
Question

My own video image freezes then fades to yellow.... Help!!!

  • January 11, 2023
  • 2 replies
  • 0 views

Hi

Can anyone help please?

My own image on Zoom has started freezing after a few minutes and then fading out to black outlines with everything else yellow.

I can see all the other participants perfectly with no stutters in either video or audio but they just see the frozen yellow me!

Stopping and starting the video just repeats the process.

It even does this when I just test a meeting with no participants.

I use an ACE mini PC with a generic webcam which has worked fine up till now and both Win 10 & Zoom are up-to-date with their latest releases and i've deleted an reinstalled the camera drivers

All the kit works absolutely fine on Skype - i'm completely flummoxed

Anyone any ideas please?

    2 replies

    P
    Newcomer
    pinkshrink
    Newcomer
    January 11, 2023

    I'm having same problem ever since updating my Zoom client yesterday.

      O
      Newcomer
      OrrorooAuthor
      Newcomer
      January 13, 2023

      Hi

      I seem to have solved it by going back to an older version of Zoom (5.11.10)

      I used this link Older versions of Zoom Cloud Meetings (Windows) | Uptodown and it seems to have cured the problem

      P
      Newcomer
      pinkshrink
      Newcomer
      March 17, 2023

      The newest version of Zoom also solves the problem. This was a known issue with one update, solved in the next update. 

      K
      Newcomer
      klandis
      Newcomer
      March 17, 2023

       I also have the exact same issue. 

       

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