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My meeting only part recorded?

Jilla9
Newcomer
Newcomer

I paused my recording (after the attended dropped off the meeting) and then resumed the meeting once she had dealt with her technical issues. However, on checking my local recording only the first section prior to the pause is recorded.   The majority of the meeting the remaining section after the pause isn't! 😩

 

Is there anyway to retrieve my full meeting.  When in my Zoom account and look at the recordings tab there is nothing showing there at all???

 

Any advice appreciated.  Thanks

3 REPLIES 3

CarlaA
Moderator
Moderator

Hi @Jilla9 , I know it has been a while since you initially posted, but I want to make sure you receive assistance. During a Zoom recording, if you stop the recording and start it again, a new video file will be created for the next recording segment. If you pause the recording and start it again, Zoom will record to the same video file for the recording segment.

By default, local recordings will be placed in the following directory on your computer:

  • Windows: C:\Users\[Username]\Documents\Zoom
  • Mac: /Users/[Username]/Documents/Zoom
  • Linux: home/[Username]/Documents/Zoom

Take a look and let me know if you're able to access it!

 

Moderator 
Zoom Community Team 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

Hi,

I have just experience the same issue as Lilla9. We were running a webbinar, we paused the recording for a break, rsetarded it after the break, and finished recording at the end of the meeting. Only the first part of the webinar is recorded! I have made another short test recording which ended up in the same folder as the webinar one but the second part of the webinar is still missing. Incredibly frustrating! Please let me know if this is possible to recover somehow. 

awatson
Newcomer
Newcomer

Hello, I'm having a similar issue. I did not pause my recording, but it only recorded 30 minutes of video. Is there a way to retrieve the other 90 minutes? Or is it lost forever?  I recorded locally and I looked in my zoom documents on my mac and it wasn't there.