Newcomer

Question

My face appears very red

Forum|Forum|3 years ago
July 6, 2022
9 replies
1 view

Hi

Recently when I Zoom my face appears very red like I have HBP and really bad too! But I don't and it does not appear like that in reality. Is there any way to control that? I had a paid account, but since I don't use zoom that much i discontinued that. I wish there was a solution. Your help is appreciated

B

bdelossantos

Community Champion | Employee

Hello @mindseye28,

Your settings may need to be adjusted using the Touch-up appearance feature by Enhancing your video in Zoom. Feel free to adjust them as you see fit.

M

me_user

Newcomer

is there any other updated solution. No setting combinations help thanks!

M

MG-ArtsWA

Newcomer

This isn't working. Still have a very red face. Any other options?

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MG-ArtsWA

Newcomer

turns out it was the built in video camera on my new laptop. the beet face has become more of a blush so not perfect but good enough.

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isades

Newcomer

I had the same problem, I use the ''Boost'' video filter in Zoom Background & Filters and it helped with the redness

R

Ro-Bear

Newcomer

I always look sunburned. The touch-up feature just makes me look fuzzy and sunburned.

F

Frank_TB

Community Champion | Customer

Zoom uses the signal your webcam sends. Look for the app or driver in your operating system that controls your webcam.

Check and see if there is a setting for colour or white balance.

Yes, Zoom has some settings as well, but you should be able to adjust the webcam in your OS.

Regards

If my reply helped, don't forget to click the accept as solution button!

K

K8x

Newcomer

Hey Frank, any idea how I do this with a Macbook? Thanks!

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humina

Newcomer

I had the exact same problem. I would use the camera app on my computer and I would look normal and for whatever reason Zoom was applying a red tint that cannot be disabled. I was able to use OBS to create a virtual camera. When my camera goes to OBS and then to Zoom, no red tint is applied. It is an imperfect solution to an annoying Zoom bug.

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indrabarber

Newcomer

The Boost Video Filter is the only thing that works. It's not ideal as the darks appear darker and it's very evident that a filter is being use, especially with Zoom's latest update where it now takes about a second for the filters to apply after turning on your Video. Adjusting for low light manually gives better results than auto does. Touch up my appearance does nothing. Every other video communication platform can adjust and display the colours correctly regardless of lighting, why can't Zoom?

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TMG123

Newcomer

I was having this issue and none of the settings in Zoom made a difference. I fixed it by adjusting the saturation for the front camera on my laptop. Instructions for Windows 11:

Go to settings
Within settings search for "camera" (or go to Bluetooth & Devices > Cameras)
Select Manage Camera
Select the camera you use for Zoom (e.g. front camera on your laptop)
Under "Basic Settings" adjust the sliders as needed. For me, reducing Saturation from the midpoint of the slider to around 33% got a natural color.

Hope this helps others!

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Bett2

Newcomer

Me, too.

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Bett2

Newcomer

Thanks but that has no affect at all.