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My external microphone is causing me to get kicked out of meetings

Ignacio24
Newcomer
Newcomer

Hello.

 

A few days ago, I was adjusting my mic settings and what I did is I unmuted myself and then muted the mic (It has a feature that allows me to mute the mic) for reference I have a Fifine A6V microphone. As soon as I did this I was kicked out of the meeting and every time I would try to rejoin and click on "Join with audio" it would kick me out again. I could only see everyone in the meeting but I couldn't hear anything. I was able to fully join the meeting once I unplugged the mic.

 

Now, every time I have my mic plugged, go to settings and click on "Audio" it closes the settings window. I don't understand what happened and I'd appreciate if anyone could help me find a solution for this problem, since I have an online class every day and I need the audio quality to be good so I can be better understood.

 

Thanks for reading.

4 REPLIES 4

maroko191
Newcomer
Newcomer

I have the same issue. Can you tell me if you have found a solution to this problem? I have the same type of microphone 

Hi Maroko191,

 

Unfortunately, I haven't found a solution, I'm currently using my camera mic and it works well. I wish I could use my mic again, but I have no idea how to fix it. If I come across a fix, I'll surely let you know. 

 

Kind regards

rv_27
New Member
New Member

Same concern every time I'll select the fifine mic., I was kicked out of the meeting.

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello there, 

I'm sorry for the inconvenience you experienced. 

Please update your app to the latest version 6.4.0.

Let us know if this helps or if you need further assistance.


Mark
Zoom Community Team
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