My clients can't join scheduled meeting through link after it has begun | Community
Skip to main content
U
Newcomer
UngarL
Newcomer
April 28, 2022
Question

My clients can't join scheduled meeting through link after it has begun

  • April 28, 2022
  • 1 reply
  • 0 views

Some clients are reporting that they can't join our scheduled meetings through link after it has already begun.  Does a setting of mine need adjustment?

 

If I schedule a meeting with a client at 2:30pm, say, then the Invite Link does not let them in for some reason if they click it at 2:30pm or later.

 

Any suggestions?

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    April 28, 2022

    Hi, @UngarL.

     

    I've searched around Zoom for anything related to this.  The only thing I see that could cause this is that the "Lock meeting" feature on the Security icon is turned on.  Normally it is off:

    There's no user or account setting that would Lock the meeting, that I can find.  If the Waiting Room is turned on, they should end up there.

     

    If this continues to occur, try to get one of your (potential) attendees to get a screen shot of any message or pop-up window they get, and come back here with more info.

      Terms & ConditionsAccessibility statement
      Copyright © Zoom Communications, Inc. All rights reserved.