My call ends after 5 secs every call | Community
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Persie
Newcomer
October 22, 2021
Question

My call ends after 5 secs every call

  • October 22, 2021
  • 1 reply
  • 1 view

Has anyone else experienced their call ending after 5 seconds every single time they use zoon. 

I have a computer with more than enought power, no connection issues, tried different video settings, tried different software / hardware setting, tried different rendering engines, I've gone through troubleshooting list, had a computer technician her for 2 hours, and it can't be resolved.  The technician thought there might be an issue with the latest version of zoom and I should ask anyone if they have experienced this, and whether or not there are any work arounds.  

 

    1 reply

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    October 22, 2021

    Hi @Persie 

     

    I have a few troubleshooting questions for you, to help narrow this down... 

     

    Is this a new problem - was there no problem at some point previously?

     

    Do you get an error message?

     

    Are you able to re-join a meeting immediately?

     

    Does the Zoom application close completely, or does the meeting just end?

     

    Ae you the Host of your meetings, or a participant?

     

    Have you tried joining without video, or without audio - just as a test?

     

    Are you on a managed network - like in an office or on a campus?

     

    Is there anyone else at your location that is able to use Zoom successfully?

     

    Are you using Windows or Mac?

     

    Knowing these answers will help identify the cause of your problem.

     

    One workaround in the meantime might be to use the web browser to join - have you tried that?

    P
    Newcomer
    PersieAuthor
    Newcomer
    October 22, 2021

    Thanks Rupert, all good questions, here are my answers. 

     

    1. I had  a previous problem with an old computer. The old computer (a NUC) would overheat and the Zoom app and computer would close.  I was told that the NUC did not have enough cooling fans for all the video graphics required on zoom so I bought a new computer - as I need Zoom for my job as a Conference & Training Manager.  I have a Conference I am hosting with potentially hundreds on, on friday, so decided that buying a new computer was a good idea.  It arrived on Saturday. I have a very powerful new computer.  On Tuesday the first zoom call i made on it, the call ended after approx 5-8 seconds and it has done this on every zoom call since on my computer.  I can call from my phone, but I don't have the functionality I need on my phone. 

    2. I don't get an error message as my call ends rather than the application closing. 

    3. I can re-join immediately but the call ends again after 5-8 seconds.

    4. The calls ends. 

    5. Both the host and the participants, the call ends. 

    6. The call also ends on my computer without the video! and the audio. 

    7. I work from home.

    8.  I am using Windows 10.

    9. Yes after a 2 hour home visit from a computer technician, he suggested I used the web browser and let Zoom know.  This is not ideal though. 

     

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    October 22, 2021

    Hi @Persie 

     

    Okay, thank you. If you don't mind - I have some more questions..

     

    Are you on WiFi, or a wired connection to your router?

     

    Do you ever restart your internet modem/router as part of the troubleshooting process? 

     

    If you start a new meeting (just by yourself, with no one else joined) - do you have the same problem - does the meeting just end?

     

    Can you get through a successful Test Meeting at https://zoom.us/test ?

     

    Can you ensure you are running the 64-bit version of Zoom? Your tech may have tried this, but the easiest way to be sure would be to over-install it again:

    https://zoom.us/client/5.8.1.1435/ZoomInstaller.exe?archType=x64

     

    Hopefully we can get to the bottom of this.

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