My brother-in-law made a MP4 file of the memorial for his brother and I can't make it visible

[McBarb]

The memorial service on Zoom is Sat morning, and in the "run-through" those on the Zoom could hear it, but not see it. What do I need to do as I open this document and then try to share it?  Thank you in advance for your help.

[RajanB]

Hi McBarb

MP4 videos are best shared using "Advanced" Sharing. Please refer to the article below if it resolves your problem.

https://support.zoom.us/hc/en-us/articles/360051673592-Sharing-a-recorded-video-with-sound-during-yo...