My attendees using Mac computers can't see files added in the chat box | Community
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DonnaBruno1
Newcomer
November 11, 2021
Question

My attendees using Mac computers can't see files added in the chat box

  • November 11, 2021
  • 1 reply
  • 0 views

Hi All!

I am new to this community and so glad I found it.

In all of my classes, I typically send resources such as participant manuals that are in Adobe pdf; I also frequently include MS Office docs too. 

 

If they didn't check their emails, I will frequently add them to the chat box in Zoom.  My Mac users are claiming that they don't see them.  What can I do?

    1 reply

    Ceezy
    Community Champion | Employee
    Ceezy
    Community Champion | Employee
    November 11, 2021

    Hello @DonnaBruno1 

     

    I recommend having them update their Zoom client.  You can Zoom's downloads page here: https://zoom.us/download

    Please point out that there's a separate download if they have an M1 chip on their Mac.  

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