My account is still basic after I've paid to upgrade

Hi @Imagine , and welcome to the community! Have you assigned the license yet? If not, please do the following:

1. Sign in to the Zoom web portal.
2. Click User Management, then Users.
3. Locate or search for the user who you want to assign a license.
4. Click Edit at the end of the user row. This will open a window.
5. Choose the User Type to assign. 
   Note: If your account utilizes the Meeting Connector, but on-prem  is not available under User Type, then you will need to manage on-prem users, using the Group, Account, or User Profile level settings.
6. After choosing the User Type, use the drop down to select the license.
7. (Optional) Assign add-ons by checking the boxes for the add-on. For Large Meeting, Webinar, or Zoom Events licenses, choose the radio button for the size of the license, if it is not automatically selected.
8. Click Save.
   The license is now applied to the user and they can use it immediately.

https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses

If you are eligible for a license but are still listed as having a basic license within your account, you are most likely not logged in using single-sign on (SSO).

Regards,

Will