My Zoom picture is distorted and jumping around

Forum|Forum|3 years ago
January 16, 2023
3 replies
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I updated my Zoom app on my Lenova laptop on 13/1/23 and since then when I open a Zoom meeting animations are showing on the right side of my screen and my picture is distorted and jumping around. I've tried to disable animations but the instructions I got to disable: go to Team chat and then 'Sharing' don't work because 'Sharing' is not showing up as an option on Team chat. I cannot use Zoom on my Lenova laptop now. I have tried Zoom on my smartphone and it works so it's obviously something related to my Lenova.

Please help

Best answer by cihanata_1

@marigallyou can try disabling the option ı mentioned. This fixes it all 🙂

C

cihanata_1

Newcomer

hello Team zoom,

I have to sadly report that the camera problem persists on 5.13.4 (11834) until disabling "improve video with de-noise option 😞

M

marigallAuthor

Newcomer

hello cihanata

Thanks for the reply but I'm afraid I don't understand your reply. Can you explain what 5.13.4 (11834) means?

C

cihanata_1

Newcomer

hello,

That is the version number for the new update they released to fix this. But nothing changes until you go to; settings>video>advanced> and then uncheck "optimize video with de-noise" and that should fix the issue 🙂