cancel
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

My ZOOM app on my desktop is not working

TarynSydow
Newcomer
Newcomer

I just did the latest update on my MAC last night and now my desktop app is no longer working. When I click on it, it just has a question mark move over it. I can still access all my meetings when I login to the web browser but the ZOOM.US app doesn't work an

8 REPLIES 8

Rupert
Community Champion | Customer
Community Champion | Customer

Did you do a macOS update, or a Zoom app update?

ZOOM update

 

Rupert
Community Champion | Customer
Community Champion | Customer

I would try a full uninstall and reinstall of Zoom.

 

What version of macOS do you have?

10.15 Catalina

That sounds scary

Bri
Community Moderator | Employee
Community Moderator | Employee

Hi @TarynSydow, the same thing happened to me before. I restarted my computer, and the app was working fine afterward. If that doesn't help, I would try @Rupert's suggestion of uninstalling and reinstalling the Zoom app. It may sound scary, but it usually helps 🙂


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

I have windows PC and it wont even let me uninstall the app. 

Back ground not working