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J
Newcomer
JDB1
Newcomer
August 17, 2022
Solved

My Video is Green & Staggered!

  • August 17, 2022
  • 5 replies
  • 0 views

Hello, I have noticed a couple of other users with the same issue, but basically my whole screen (me and my background) appear green.  The video is also staggered and there is a lag in the movements.  I have uninstalled Zoom and reinstalled it.  The issue does not appear on other platforms (ie MS Teams) and its not my camera - it is just on Zoom.   BUT if I try use my Zoom account on my phone it works just fine, but I need it on my PC.   

I do have a ticket number and they are working on it.

Anyone else having this issue?

    Best answer by SRo

    I’ve done Uninstall and Reinstall and working fine again. Was an awful glitch - had to go through two zooms in complete lag and green. Not my best look 😂

    5 replies

    S
    Newcomer
    SRo
    Newcomer
    August 17, 2022

    Exact same issue. Only on my laptop. Phone is fine. Reinstalling just now 

    S
    Newcomer
    SRoAnswer
    Newcomer
    August 17, 2022

    I’ve done Uninstall and Reinstall and working fine again. Was an awful glitch - had to go through two zooms in complete lag and green. Not my best look 😂

    L
    Newcomer
    layarochal
    Newcomer
    August 28, 2022

    Thanks - had the same green glitchiness - have just reinstalled and it's gone!

     

    S
    Newcomer
    stuart3
    Newcomer
    August 21, 2022

    I too have done uninstall and reinstall, plus a laptop reboot, but problem persists (in Zoom only). Any ideas welcomed!

     

    M
    Newcomer
    madp
    Newcomer
    January 11, 2023

    having the same problem and uninstall/reinstall has not resolved the issue

    please please please advise???

     

    M
    Newcomer
    madp
    Newcomer
    January 12, 2023

     the same issue and tried the same but no change

    M
    Newcomer
    mystikjfrost
    Newcomer
    January 25, 2023

    After doing some research there are a couple things that you can do. I am not a professional but have implemented a couple of these suggestions and it has worked for the past two hours. 

     

    1. Change your "Video Quality with de-noise" to off

    You will find this in your settings which should be just under your profile photo. After opening your settings click on the Video settings on the left hand side. Then click on the Advanced settings on the bottom of the tab. After clicking on this you will run into the Optimize Video Quality With De-Noise setting. Make sure that the Optimize Video Quality With De-Noise setting is off, where the check box is empty. 

    2. Change the "Adjust for low light" setting to auto

    Another suggestion is to enter your settings, once again under your profile photo for Zoom. Then click on the Video tab on the left hand side. In the center of the page underneath your active video, you will see the setting Adjust for low-light, turn this setting on, then make sure that you select auto.

     

    These are just some of the suggestions that I received to work on the camera, I'm not completely sure they will work for you but they have worked for me, for now.

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