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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

My Client cannot connect to audio or video for my call but when they join other Zoom calls it works

cfyh234
Newcomer
Newcomer

‎2024-03-21 06:38 PM - edited ‎2024-03-21 06:39 PM

Hello, when my client (based in UK) joins my (based in South East Asia) call, his mic and video does not work. He is unable to turn on video and/or hear us. We are unable to hear him as well. However, the call works for other people on our team. 

 

However, when he joins other calls (in Europe), the audio and video function on Zoom works for him. 

 

May I check if this is a regional issue and if there are any ways we can work around this? 

 

Thank you!

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