Muted

[SMillere]

Hi, 

Since the last Zoom update, I'm automatically muted when I join a Zoom meeting, whether I'm a host or participant. 

I have checked all Zoom sound settings and my device sound settings for Zoom, but I haven't found a way to fix the issue. 

[jdott16]

Hello   @SMillere

Please verify in your Zoom Workplace Application settings under Audio that 'must my mic when joining' is deselected. Also, if you are hosting a meeting you have the option on the web to mute participants on entry; this could be the culprit. If you are joining as a participant to another user's meeting and they have this option selected you have no control and will be forced to use the settings of the meeting you are joining.

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

[SMillere]

Thank you for suggestion, but it still not working 😞 

[SMillere]

Thank you, it's done, but I'm still muted as I arrive at the meeting. 

[jdott16]

Hello @SMillere 

By chance could you check the headset you are connecting to, and see if there is any software on your device that is causing the mute? Also, it may be helpful to perform an uninstall of your Zoom Application to verify that any settings concerning this could be reset with an uninstall. You can also find out more about this setting here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062614

Thank you,
Jake