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Newcomer
September 10, 2022
Question

Muted Waiting Room Video

  • September 10, 2022
  • 3 replies
  • 21 views

Let me ask: in Settings , Waiting Room, Customize Waiting Room; the video I added has a mute/unmute button on it. When I unmute and save the settings, I go back in to find it muted.  Can I keep my video unmuted so participants can hear the audio of the video playing when they enter the Waiting Room?  Thx much.

    3 replies

    ZoomTestKitchen
    Specialist
    Specialist
    September 11, 2022

    In short, a video in the Waiting Room can contain audio, but are muted by default. This is not a behavior that can be changed.

     

    Here is a link to the official documentation.

    https://support.zoom.us/hc/en-us/articles/4905283822733-Enabling-and-customizing-the-Waiting-Room

     

    You'll find the details specific to your post all the way at the bottom.

     

    If you find the information helpful, please click on "Accept as Solution".

     

    Newcomer
    November 15, 2022

    Will this ever change?  Y'all are so close to a good solution on the waiting room but having it default muted really doesn't help if the participants don't know to unmute.  

    Newcomer
    December 3, 2022

    Agreed, I don't think anyone will know to unmute -  it is hard to even see the button.