Mute on/off is slow on Windows only | Community
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Newcomer
December 13, 2024
Question

Mute on/off is slow on Windows only

  • December 13, 2024
  • 2 replies
  • 0 views

Mute on/off is slow on Windows only

The Mac version switches instantly, but the Windows version waits for about 0.5 seconds after pressing it, so it feels strange.

2 replies

bstrelko
Community Champion | Customer
Community Champion | Customer
December 13, 2024

Has this been confirmed across a sample-set of devices (10+ Windows devices, 10+ Mac devices)?

Is the issue persistent across multiple versions of Zoom?

Are all Windows devices using the same audio input/output hardware?

 

Lots of variables before Zoom software even gets involved - answers to questions above will help to inform next steps.

itx_1122Author
Newcomer
December 13, 2024

Thank you.
My 4 colleagues use m1 macbooks and they all switch instantly.
I am using asus zenbook 14 oled (windows11) with core ultra5 and it is slow.
My friend is using a Lifebook (windows10pro) with the 7th generation core i7 from Fujitsu and it is slow.
That's all I can give you.

itx_1122Author
Newcomer
December 13, 2024

Thank you.
My 4 colleagues use m1 macbooks and they all switch instantly.
I am using asus zenbook 14 oled (windows11) with core ultra5 and it is slow.
My friend is using a lifebook (windows10pro) with the 7th generation core i7 from fujitsu and it is slow.
That's all I can give you.

bstrelko
Community Champion | Customer
Community Champion | Customer
December 13, 2024

OK, copy that. Need more data to assess the issue.

itx_1122Author
Newcomer
December 13, 2024

If you like, try it on your Windows.

1.Launch Meeting Alone
2.Mute on/off with the camera on to switch instantly
3.Switching is slow when the camera is set to Off and mute on/off.

Thank you and best regards,