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MJ27
Newcomer
January 11, 2024
Solved

Music via zoom

  • January 11, 2024
  • 7 replies
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Hi, Can anyone help? I can't seem to play a YT video via my zoom. I can hear it but no one else can! I like to play background music but for some reason it won't work. Any support would be much appreciated. 

 

Thanks MJ

    Best answer by bstrelko

    You'll need to use the 'Share Screen' function and manually check the 'Share Sound' option.

    More info here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063608

     

     

    Can you confirm you've tried this already?

    7 replies

    bstrelko
    Community Champion | Customer
    bstrelkoAnswer
    Community Champion | Customer
    January 12, 2024

    You'll need to use the 'Share Screen' function and manually check the 'Share Sound' option.

    More info here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063608

     

     

    Can you confirm you've tried this already?

      E
      Newcomer
      Esther8
      Newcomer
      January 13, 2024

      It seems this is an issue with more than I expected with no solutions.  I sometimes attend a religious meeting on zoom, and I can hear the speaker well and I can also hear the answers of any participants that are either at the Hall or on zoom well.  However when it comes to the songs, I cannot hear a thing.  I don't have this issue on my tablet and I didn't have this issue on my previous laptop.  This issue only started when I got my new laptop in early December.  I have tested the speakers and microphone on my laptop and they work fine, however when I have done the test through the zoom settings the microphone works fine but the speakers do not work properly.

      It would be great if the zoom technical team could come up with a solution to this glitch.

      As an after thought I have an ASUS Vivobook laptop, so was wondering if this is a common denominator with everyone else that is having this same issue.

      repentance101
      Newcomer
      repentance101
      Newcomer
      January 13, 2024

      I am having very similar issues. Playing a file from my browser (by using the file browser function), I can hear the music through my USB-connected headphones, but I when sharing the screen (mono or stereo), or simply sharing the computer audio, there's no audio that comes through on the shared side.

      I did some troubleshooting last night with customer support chat. Gabriel put me through the process of ZoomClean to completely uninstall, reinstall, and then try again. I even restarted the laptop 2x and still, the audio does not come through.

      Bri
      Community Manager
      Bri
      Community Manager
      January 18, 2024

      Hi @MJ27 ! I have reviewed your post and @bstrelko has provided the solution, so I've gone ahead and marked it as an accepted solution. Please let us know if you have any additional questions or trouble with this!

      J
      Newcomer
      JaymeBraun
      Newcomer
      February 9, 2024

      Thank you for the link, Can I ask a question?

      E
      Newcomer
      Esther8
      Newcomer
      February 9, 2024

      Who is the question for?

      D
      Newcomer
      danielmaxdm1
      Newcomer
      August 20, 2024

      To share YouTube audio on Zoom, ensure you’ve checked the “Share Sound” option when sharing your screen. If it’s still not working, try using the “Advanced” tab in Zoom's screen sharing settings and select “Music or Computer Sound Only."

       
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