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Music quality

DavidSt
Newcomer
Newcomer

‎2025-06-11 03:09 AM

I have a fairly new laptop running Windows 11. When I join my live choir rehearsals on Zoom I can hear the leader's voice OK but the music is very distorted. Can anyone advise me on what settings I might need to change to resolve this problem please?

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storyhub
Community Champion | Customer
Community Champion | Customer

‎2025-06-11 01:30 PM

You need to tell the person who is SENDING the live choir audio to turn on original sound.

Here is insight to setting up original sound.
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064198
Note that original sound has to be turned on in 2 places. Don't forget to click the Original Sound for Musicians button to toggle this on or off in the top-left corner of the meeting window. Also, check your OS for audio enhancements and be sure they are turned off. 

If this works please click accept as a solution.

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