Newcomer

Question

Music on new iPadAir6 during Zoom meeting

Forum|Forum|11 months ago
March 27, 2025
4 replies
100 views

I have a new iPadAir6, iPadOS version 18.3.2. When music is played during a Zoom meeting its starts out loud and clear for 3-4 seconds, then the volume goes way down and the quality is poor. The sound fluctuates for the duration of the music. Voice seems just fine. I have several iPads and iPhones, this does not happen on any of the other devices, only on the iPadAir6. I have learned that others who have the same version, iPadAir6 have the same problem. It seems there is a problem running the Zoom client on iPadAir6. Is Zoom support aware of this issue? Has anyone at Zoom looked into it?

Audio

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Chris Miller

Newcomer

I’m assisting a senior person who has just bought an iPad 13” Pro (M5) running iPadOS 26.3, and this problem is very evident - exactly as described - when the host is streaming an MP3 - which sounds fine for other attendees and even on an older iPad

If I stream the exact same MP3 from a web page, it sounds fine, so this is definitely something to do with Zoom’s interaction with the iPadOS, and not a problem generally with the iPad’s sound.

I would add that I’m an experienced Electronic Engineer with extensive experience with Audio, but very little with iPads!

storyhub

Community Super Champion | Customer

When the ipad is used for sending audio it needs to be set to “wide spectrum” for Zoom in the control center when Zoom is in a session and the mic is on and Zoom needs to be set to “original sound for musicians” in Zoom settings. Wide spectrum can also reduce loudness during receiving audio where voice isolation can boost loudness of received audio for Zoom since the setting in the OSs control center is unique to Zoom. But the Zoom app has no control of received audio.

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Chris Miller

Newcomer

Thanks for your response.

I know that original sound has to be set on the sending device - it is, and other receiving attendees can hear the music clearly.

Are you saying that original sound also has to be set on this particular receiving device? That would not be desirable in our use case, as background noise in the receiver’s environment might be transmitted.

Can you expand on “the ipad needs to be set to standard for Zoom in the control center” - What sequence of actions is required to achieve this? (bear in mind I’m a ‘windows’ man, and trying to help out a gentleman who is an experienced user, but not an expert).

Thanks in advance for any further help/clarification you may be able to offer.

ExpertswhoJohn

Community Super Champion | Customer

hi @KWB

There are two things at play here.

Firstly there is the setting for “original sound” which will stop zoom considering the music as background noise and cutting it off.
Secondly there is the option to let zoom contorl the volume and this may also change the voloume if Zoom thinks it is too quiet or loud. So, if you want more control you can disblae that too.

Please like and mark as the solution if this helps

All the best

John Drinkwater

Independent Zoom Strategy Consultant

Zoom Community Super Champion.

Zoom Developer Champion

https://www.linkedin.com/in/johndrinkwaterlordzoom/

See my latest content. events, live and prerecorded to showcase features

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Chris Miller

Newcomer

Unfortunately, your reply seems to be settings for the sending device, not the receiving device - so I won’t be ‘like’-ing your response as it misses the point!

ExpertswhoJohn

Community Super Champion | Customer

HI @Chris Miller ,

Zoom only affects the sending device. So, as far as zoom is concerned, this is all that can make the changes to the sound you experienced.

That is why I gave that response. And it is all there is to offer from me.

If that does not fix your issue then you will need to look outside zoom

John

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Chris Miller

Newcomer

@KWB You’ll probably have seen the interchange I kicked off a week ago. I’m providing this ‘reply’ so that my final findings are recorded - but sadly no answer yet.

Speaking with my son - who has developed Apps for iPad - I have discovered that an App - when requesting audio resources (i.e. mic, speaker) from the operating system - can indicate that it plans to use those resources for “a phone call”, in which case the iPad will enable all sorts of gizmos to ‘improve the quality of the phone call’.

His advice was to check both the in-App settings *and* those in the Apple ‘control centre’ for the Zoom Workplace App to see if there is something which might modify the behaviour of the App when connecting to the iPad’s speaker (I keep forgetting that in Apple World those two types of settings are available).

I have done that, found nothing, and therefore have to conclude that this problem requires action by the Zoom Developers to communcate from the Sender to the Receiver that the Sender is using Original Sound, so the Receiver should dam well leave it alone and not try to do tricksy stuff with it!

storyhub

Community Super Champion | Customer

Your issue is with Apple’s IOS. Apple devices were created primarily for professional creative workers and not for the average user. As a result Apple has special non-intuitive functions to automate audio enhancement. These functions affect both the send and received audio. So setting Zoom audio in central control affects both send and received audio on an iPad. The setting will only appear in central control when Zoom is in a session and the mic is on. There are 4 settings: automatic, standard, voice isolation, and wide spectrum. These IOS settings can be different for each app. So Zoom could be wide spectrum while the phone is voice isolation. Zoom recommends standard, but that is for best voice. As a professional audio engineer for the motion picture industry I prefer wide spectrum for best audio quality even though it lowers received audio. So your logic is flawed in assuming that the Zoom app is the problem. Central control is accessed by swiping down, typically from the upper right corner.

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Chris Miller

Newcomer

Huge thanks - that was exactly the kind of setting we were looking for - and I think we were looking in the right place, but the setting was hidden because the user was muted when we were looking. I really appreciate you taking the time to set this out so clearly.

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