Music and Professional Audio being collapsed

[Rupert]

I have found that when in a meeting using Music and Professional Audio, High Fidelity Music Mode and Stereo Audio, if someone joins the Meeting using Telephone Audio (using a Zoom dial-in phone number) the audio quality of the entire meeting gets dropped back regular quality (and mono) for everyone in the meeting, on any client.

Does anyone else notice this problem?

Thanks,

Rupert

[Gandolf]

Rupert, 

I would think this would be the case with any provider. When you go to a phone line connection you treat them as a two-wire connection. Ear and mouth are combined this require echo cancellation any other elements that are added to keep the audio snappy.  I would open a case and see if there is a workaround or you need to use a webinar