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Motorola RAZR+ 2024 (Ultra 50) External Display Video Freeze

geoperkins
New Member
New Member

How do I get this bug to the Android Zoom app beta team?

 

During Zoom meetings I want to use my Motorola RAZR+ 2024 smart phone (this is a foldable phone, aka "Ultra 50" internationally) external display. Zoom launches and audio and video works initially, but within 30 seconds the broadcast (my picture) video freezes. I can start and stop the camera sharing and the broadcast (my image) video refreshes, then freezes again.

 

I downloaded the Zoom app (Android beta version) from the Google Play store, and have automatic update installation enabled. However even the newest beta version has this problem. (Of course, did all the normal troubleshooting -- restarted the Android OS power off/on, re-installed Zoom, cleared app cache, etc.).

 

If I have my Motorola RAZR+ phone open, so the Zoom app is open on the large (unfolded) primary display, no problems. So this is only a problem with the smaller, folded, external display.

 

I contacted Motorola, and they say it is a problem for the Zoom app developers.

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