Mobile "None" Virtual Background and/or Filter not working

Forum|Forum|3 years ago
October 19, 2022
6 replies
3 views

A pink virtual background or filter is on my Android mobile app, and will not go away.

I have uninstalled the app and reinstalled the latest version, to no avail.

Choosing different backgrounds or filters does work reflects each new selection.

However, choosing option "None" does not remove what seems to now be a default pink background.

Interestingly, the "None" option works when switching to the forward camera.

So, I can use my phone if I am comfortable not seeing anyone else nor seeing where I am in the shot.

The "selfiecam" attached images show the pink background and the "Virtual Background" and "Filters" menus - both with the "None" option selected.

The "forward" image shows that the pink background goes away when the other camera on the same phone is in use.

Phone: "Galaxy S20 FE 5G"

Model: SM-G781U1/DS

One UI Version: 4.1

Android Version: 12

Kernel: 4.19.113-24328540

Zoom: 5.12.2.9059 (previous version also had same bug)

Best answer by Austin12

Hello. This is actually a Samsung feature called 'Video Call Effects'. You can turn it off by swiping down from the top of your screen when in a Zoom Meeting, tapping on 'Video Call Effects', and setting the background color to 'none'.

L

LadyJ41

Newcomer

I have the same problem on the desktop app. I too, cannot get rid of the pink haze.

M

miwerner

Newcomer

Same!! So annoying. It's just with this last update I believe. HELP ZOOM... WHY?

R

RebeccaDS

Newcomer

Same problem here. Pink background looks ridiculous. Not a problem on my laptop, same Zoom account.

Android version 14

Galaxy Samsung S22+

E

Evan77

Newcomer

Same here. Anyone find the fix? Or is it a bug we have to wait to be fixed?

A

Austin12Answer

Newcomer

Hello. This is actually a Samsung feature called 'Video Call Effects'. You can turn it off by swiping down from the top of your screen when in a Zoom Meeting, tapping on 'Video Call Effects', and setting the background color to 'none'.