Mobile Zoom App Keeps Asking for Camera Permission Even Though It Is Already Permitted | Community
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Newcomer
February 1, 2023
Question

Mobile Zoom App Keeps Asking for Camera Permission Even Though It Is Already Permitted

  • February 1, 2023
  • 1 reply
  • 0 views

My mobile Zoom app keeps telling me that I need to give it camera permission in my phone settings and fails to start my video in meetings, even though I have checked my Zoom settings many times to ensure that phone camera access is permitted at all times.  Zoom phone, online and chat technical support all refused to help me because I'm have a free account.  Help!

    1 reply

    Community Champion | Employee
    February 2, 2023

    Hello,

     

    Please try these troubleshooting steps to see if this helps.

     

    https://support.zoom.us/hc/en-us/articles/7246725403277-Troubleshooting-camera-issues-during-a-meeting

     

    If this helps, please accept the answer as an accepted solution.