Missing Mp4 Recorded File, Other Meetings and Files Went Fine! | Community
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MegHartley
Newcomer
May 26, 2022
Question

Missing Mp4 Recorded File, Other Meetings and Files Went Fine!

  • May 26, 2022
  • 1 reply
  • 0 views

Hello all! I'm pretty frustrated because I recorded three meetings the same way, but the Mp4 (video) file is missing for one of them, both in the browser portal and the app. Anyone know how I can retrieve it??

 

Thank you,

Meg

    1 reply

    YaBoiB
    Community Champion | Employee
    YaBoiB
    Community Champion | Employee
    May 26, 2022

    Hello @MegHartley, 

     

    Did you record the meeting to the cloud or locally? It appears as locally per your screen grabs? 

     

    Thanks, 

    Brandon

    M
    Newcomer
    MegHartleyAuthor
    Newcomer
    June 1, 2022

    Thank you, but locally, unfortunately. Have you ever had an mpa appear in the file instead of mp4?

     

    Thanks again!

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