Missing MP4 File

Hi, @melissahansen22 

You are able to generate one mp4 file, right?

Your problem is that you want to convert the other recording to mp4?

I ran into the same problem myself, but
I moved the "recording.conf" file out of this holder and then did a manual conversion and it worked.

Convert using the Zoom desktop client

For versions 4.6.10 or higher, you can't convert local recording files by double-clicking the Zoom files. You must follow the steps below to manually convert the files:

1. Sign in to the Zoom desktop client.
2. Click the Meetings tab.
3. Click the Recorded tab.
4. Select the meeting topic with the local recording.
5. Click Convert

Troubleshooting local recording issues – Zoom Support