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Missing Emoji option on Zoom Chat

Forum|Forum|2 years ago
January 12, 2024
10 replies
3 views

When in zoom meeting my chat window does not have emoji option. Happens whether attendee or co-host. All other attendees have it. This has been going on all week. I have used multiple computers, multiple zoom accounts, and reinstalled zoom twice.

Meeting Features

Best answer by vrock

FIXED 😀 Go to settings and enable allow participants to react during meetings. This will allow you to use emoji no matter the version. 2 months to find solution but ALL good now👏

WencesUnzueta

Community Champion | Customer

Hi vrock.

Do you use the Zoom application installed on your computer? If so, what version of Zoom do you have? It's updated?

V

vrockAuthor

Explorer

I am on a free account and have fast updates on. Shows version 15.7.2

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rn-zm

Community Manager

Hey @vrock welcome to the community! My first thought is either the host has this disabled for all attendees, or you maybe have this disabled for the account within the web portal settings at https://zoom.us/profile/setting, you can search "emoji" when looking at the Meeting settings to see if there is anything you maybe have disabled.

For example:

Suggest checking the settings to see if anything is disabled. If everything is fine, I would recommend contacting the host to check those settings as well.

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vrockAuthor

Explorer

Thank you. Unfortunately I have explored all of your solutions. I can only find ONE other person that has issue in this meeting and she is a techie. Frustrated.

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vrockAuthor

Explorer

It happens ONLY in chat window of live zoom meeting. I have reactions. It happens when I am cohost or attendee.

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faiza_ambreen

Newcomer

Then its probably that the host has turned off this setting "Allow participants to react to meeting chat messages using emojis"

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RobP2024

Newcomer

My chat emojis disappeared at some point - presumably due to a Zoom update. I made no changes to settings, and others guests in the meeting (where I am also a guest) have them and I can see them using them. Just now I started my own meeting as a test (5.17.5 Zoom App version on Win 11) and also see no chat emoji option. (only Format and File.) I looked at my chat setting (at zoom.com) and everything is enabled. WTF?

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vrockAuthor

Explorer

I have done everything suggested multiple times. No luck. Frustrated

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faiza_ambreen

Newcomer

Hiiii, I had the same issue after an update and had been so frustrated until like 5 minutes ago. I just fixed it, you just need to go to the zoom portal here: https://zoom.us/profile/setting? and then enable this option "Allow participants to react to meeting chat messages using emojis"

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RobP2024

Newcomer

Well this gets stranger and stranger. as a guest I joined a zoom session. I have not been on in a while, and there I had emojis!! Nothing about the above reported situation has changed regarding my own zoom session or joining other sessions, where I have still no emojis. HOW can this be??

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faiza_ambreen

Newcomer

I had the same situation, when i used to join other's meetings, there was the option for emojis, but for my own meeting, there was none. I just fixed it a while ago, you could try to go to the zoom portal here: https://zoom.us/profile/setting? and then enable this option "Allow participants to react to meeting chat messages using emojis"

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faiza_ambreen

Newcomer

I had the same situation, when i used to join other's meetings, there was the option for emojis, but for my own meeting, there was none. I just fixed it a while ago, you could try to go to the zoom portal here: https://zoom.us/profile/setting? and then enable this option "Allow participants to react to meeting chat messages using emojis"

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vrockAuthor

Explorer

It only happens to me in 2 meetings that are not my own. They have enabled and I cannot find but one other participant in meeting that has disabled and unable to use emoji in chat. There are 235 participants in meeting. This keeps awake. Thank you for any help you can give

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vrockAuthorAnswer

Explorer

FIXED 😀 Go to settings and enable allow participants to react during meetings. This will allow you to use emoji no matter the version. 2 months to find solution but ALL good now👏

G

gnextdoor

Newcomer

I’m glad it worked for you- I have also made sure it is allowed in my profile. That only affects the meetings I set up. I have no problems in other meetings only this one with the same originator twice a week. I have re installed multiple times cleared cache and still no fix. Zoom support is non existent

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darkeyesdreamer

Newcomer

Hello! I am also having the problem that I cannot add an emoji in a zoom meeting or react to a comment. Its only for one particular zoom meeting that I have weekly. The host of the meeting has checked her settings and I seem to be the only one that is having this problem. I have reinstalled zoom 2x as well as cleared the cache and still not able to comment or react with an emoji. I am including a screen shot of what my chat box looks like during this meeting and how it's missing the emoji. I have reached out to zoom several times and no one has been able to assist me. My zoom account is updated as well.

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gnextdoor

Newcomer

Still in the same boat with you! I have asked the meeting holder to check their settings - they said they have, but who knows! The meeting organizer should not have that control IMO anyway….

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darkeyesdreamer

Newcomer

Agreed and the meeting host checked all their settings and it's aligned. I just don't know what else to do and its super frustrating that the help isn't there.

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yja127

Newcomer

I noticed that even in a meeting on a free zoom account with someone else, that the ability to "add reaction" to someone's chat with an emoji is no longer available. It's still available on the Zoom account I use with my business. But not in other zoom meetings I attend created by others. How do I tell someone to bring it back?

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mdmeyer718

Newcomer

I was having this issue today (as well as a few other meeting attendees out of 50). I think I have finally figured it out. On my PC version, there is now an outline of a heart as well as a carrot (^) next to it. I assumed that clicking on the carrot would open the reaction emojis. It does NOT! It brings on the two statements about recognizing a thumbs up or a hand up. It you specifically click on the outline of a heart, it DOES open the panel of emoji reactions. At least that worked for me!!

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