Newcomer

Question

Microphone stopped working

Forum|Forum|4 years ago
October 18, 2021
9 replies
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EDIT: See below for solution!!

Hello,

Recently for no apparent reason my microphone stopped working in zoom. The laptop is 3 months old, it is an HP Envy.

The microphone available to zoom is called "Array (Intel Smart Sound Technology for Digital Microphone)".

It worked a few weeks ago but not now. Zoom sees the microphone but nobody can hear me. It is unmuted. The microphone works in windows.

When I go to test the microphone in zoom, I can click the test button but when I speak the meter doesn't move. I went on HP website downloaded and installed the latest drivers but no help.

Thanks

Rupert

Community Champion | Customer

Hi @tom11011

I would recommend installing the latest 64-bit version of Zoom:

https://zoom.us/client/latest/ZoomInstaller.exe?archType=x64

T

tom11011Author

Newcomer

Hello, I have verified that the latest version 5.8.1 is installed but microphone still doesn't work.

D

dannal1

Newcomer

This sounds like exactly the same problem that I'm having - also with an HP Envy a few months old. Have you upgraded to Windows 11?

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tom11011Author

Newcomer

No, running windows 10.

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dannal1

Newcomer

Ah, thanks. It's really weird. It was working properly a couple of weeks ago...

A

AceOfSpades

Newcomer

Were you able to resolve this? I'm having the same issue on an HP Envy 14. Microphone works in other apps, but not in Zoom.

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dannal1

Newcomer

Hi! Yes, I was. I was helped by a Zoom staff member.

There are two settings to change.

Within Zoom, go to Audio settings.

Select 'Advanced' at the foot of the screen.

Select “Signal processing by Windows audio device drivers” to “Off (Windows - Raw)”

Then...

2.

In Windows Settings, go to Control Panel → Hardware and Sound → Sound

In Sound, right click the device (i.e. the microphone) being used and select Properties
Click on Advanced tab, then uncheck “Enable Audio enhancements”, and click apply.

This worked for me but you might have to do a reboot after you've changed the settings.

Good luck!

Dave

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AceOfSpades

Newcomer

Thank you for sharing this Dave,

Following those two steps resolved the issue. No need to reboot.

K

Kathiew24

Newcomer

HP pavilion, windows 11, above didn't work for me, made the changes.

H

holisticg

Newcomer

Same here - it's not working. I have a new computer too (HP Envy) and the mic was working for a few weeks but now it isn't - Windows 11. I hope there's a fix.

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AceOfSpades

Newcomer

The solution mentioned in this thread worked for me on Windows 10. I don't have that same laptop in Windows 11 to test.

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tom11011Author

Newcomer

Hi Everybody, I solved the problem and I wanted to post back so everyone can see it.

The issue is the included HP Bang and Olufsen Audio App, turn it off!

Goto your Windows start button, go to the B's and find Bang and Olufsen. Go into the app and select to disable it! Problem solved!

Thank me later and buy me a beer.

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dhartrkl

Newcomer

Thanks for the reply. I don't have an option within the B&O app to disable it. 😞

C

CheekyNise

Newcomer

I didn't have the disable option either. I just went into all of the tabs (Noise cancellation and Equalizer) and set everything to OFF. That fixed it for me. I really hope this helps.

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tom11011Author

Newcomer

Here is my screen.

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larpup

Newcomer

Totally Fixed! Yes the problem was fixed by..

1. Uninstalling the driver for the Microphone, rebooting and reinstalling the driver (automatically upon reboot.

2. As noted above, the Bang and Olfusen software was cause. after the microphone was working correctly, the speakers weren't in Zoom! Turn off the noise cancellation on both devices! It works perfectly... HP has an advance support Smart Friend, which did not charge me, shouldn't as computer is 45 days old, took him 3 hours and it works perfectly!..