Microphone not working

Forum|Forum|4 years ago
October 20, 2021
4 replies
0 views

Hello,

my microphone is not working only on Zoom. On teams it works as well, and the same applies to google meet, skyoe and webex.

I've tried to proceed as indicated here in solved posts (uninstalling, switching off and re-installing; checking that there is no other programme running in the meanwhile, ...)

Could you help me? Thank you!

Rupert

Community Champion | Customer

Hi @noemialb

Is this a new problem, and are you using a Windows computer?

N

noemialbAuthor

Newcomer

Hi @Rupert, it is a Windows laptop, an Asus zenbook. I have bought it last August and I am facing this problem since then, unfortunately

Rupert

Community Champion | Customer

Do you get an error in Zoom, or just no audio from your microphone?

Does a simple test meeting produce different results? https://zoom.us/test

A

AMV

Newcomer

Help! I too cannot get my microphone to work. Have uninstalled and reinstalled. Have checked the test zoom site. I have 3 options for microphones and NONE work. The speaker works fine. I am not on mute.

S

Skye1

Newcomer

I've got this problem too - with windows on an Asus ZenBook. It works with other videoconferencing applications, but not zoom. I've tried configuring the zoom settings, updating my drivers, and reinstalling zoom. Anyone able to assist? Thanks

D

dhartrkl

Newcomer

I have the same issue. Since this thread is four months old I'm wondering if Zoom support has found a resolution yet???

P

PGse

Newcomer

I have the same problem with a brand new Asus Zenbook - internal microphone works fine with other applications, such as Skype. An external microphone also works fine in Zoom (I have tried 2 different ones), but not the internal microphone. I have checked all the settings, uninstalled and re-installed Zoom, installed new device drivers from Asus. I also talked to Asus Support and they say that "as the internal microphone works with other apps, the problem must be with Zoom specifically." Is there any solution from Zoom on this??