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Microphone not working with Zoom on Windows 11

Forum|Forum|3 years ago
February 5, 2022
11 replies
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I have recently got a new laptop with Windows 11. I can't get the built in microphone to work with Zoom. I am able to use the microphone with other programs and apps, so know it works. I have followed many troubleshooting suggestions online with no luck. Is there anything I can try? Thanks!

Best answer by Hooroy

In case it may help, here are the steps I took:

Click Start.
Type “bang” on the keyboard (no need to involve the Search box) to show the Bang & Olufson Audio Control app -- click the app.
Wait a few seconds for the B&O splash screen to automatically disappear.
At the top of the B&O dashboard that appears, click “NOISE CANCELLATION”.
Maximize the “NOISE CANCELLATION” screen to be sure you see the On/Off toggle buttons on the right.
Click the down arrow at the right of the "AI Noise Removal applied to input device" dropdown box to display your PC’s input (mic) devices. In my case, I use only my HP Envy's built-in mic (that is, no external mic, etc.). The “AI Noise Removal …” dropdown box shows the two potential audio input devices present on my system, namely “Microphone Array” and “Stereo Mix”.
Open your Windows Settings>System>Sound screen and look under “Input” to see which audio input device your PC uses; mine is “Microphone Array”.
Returning to my “NOISE CANCELLATION” screen in the B&O app, since the “AI Noise Removal …” feature is the culprit causing my mic in Zoom not to work, I select Microphone Array and click the OFF toggle next to it.
That’s it! Now click the “X’ at the top right to exit the B&O app.
To check that this solves the problem, go to Settings in Zoom, click “Audio” in the menu at the left, and click “Test Mic” in the “Microphone” section. I verified the dropdown box next to “Test Mic” showed the active input device (“Microphone Array …” in my case).

Hopefully this resolves the issue, at least for an HP Envy. It may also work on other Win 11 PCs that use the Bang & Olufson Audio Control app.

L

ledwalds

Newcomer

the only thing that works for me is plugging in ear buds that have a microphone. I can then be heard on a zoom call. But this is very frustrating!

J

jwortz10

Newcomer

I'm having the same problem. I have a HP Laptop running Windows 11 and a built in microphone (Microphone array Intel Smart Sound Technology for Digital Microphones). I've had HP run diagnostics on the laptop and all tests run successfully. Other apps that use microphone work correctly. HP says the problem is with Zoom. I'm running the latest release of Zoom (5.10.1 ( 4420). Can someone suggest a solution?

M

MadhukarKakade

Newcomer

Search B&O app in widows. Open the B&O app, select Noise Cancellation tab which is available on top of the widow and turn OFF this option "All noise removal applied to input device". both options must be off. I hope your problem is solved using this thing.

L

lreinbach

Newcomer

I am having the same issue. I recently upgraded to Windows 11. My microphone is working on all other apps but does not work on Zoom. I will try the headphones solution but I am looking for an update.

L

lreinbach

Newcomer

I followed the suggestion below to turn off enhanced sound. When I went to my setting the default was already turned off. So then I deleted my zoom desktop client and reinstalled it. Tested the microphone and it is now working! I am using a brand new HP Envy laptop with Windows 11.

J

jwortz10

Newcomer

I found the problem with the microphone not working in Zoom is that Windows 11 has a setting that was turned on that enhances the audio. Apparently Zoom doesn’t like to have the advanced audio setting in windows 11 turned on. Try to turn the switch off by going to the Windows settings, then click on system, go down to input, click on the microphone array under input setting, turn the enhanced audio switch off. Hope that helps.

Y

yyuen001

Newcomer

Help, I follow all instructions, still cannot get zoom to work with my surface laptop 3 with Win 11. The speaker and mic all can work with other software, just not with Zoom, HELP!!!!!

H

HBTjacket

Newcomer

Didn't work for me either. Any other ideas?

H

HBTjacket

Newcomer

Well I'm in the same boat. The integrated microphone on my HP Envy doesn't work on Zoom but does work on other apps. No solution yet.

J

JAB2

Newcomer

Same problem here. I've tried to turn off the ehanced audio, but still not working. Any solution?

H

Hng

Newcomer

I have similar problem. Built in mic is not working on Zoom in Window 11. I have reinstalled Zoom but did not solve problem. Requested support from HP. After several trials, HP technical support could not solve issue. Solution is to wait for update from Window 11, patches .

T

TeacherDudu

Newcomer

Dear HNG,

The other solution can be:

Start a meeting on Zoom. Click the arrow showing upside near by the mic (where you see "mute" - on the left side at the bottom), click the "Advanced" for configuration, select OFF Windows-Row on signal processing by windows audio device drivers.

Hope that all go well.

J

JeffinLAS

Newcomer

UPDATE:

It's the Bang & Olufsen app that is causing it - at least mine now works!

Open the B&O app, select Noise Cancellation and turn OFF "All noise removal applied to input device".

Mic test in Zoom!

(I found this repair in another thread)

Same problem. It worked on July 24th and the next time I used it on July 31st it didn't work.

On one of my attempts and restarts I did get a notification the Windows Privacy was blocking the microphone but I've tried all the options / recommendations to no avail.

I'm using an 8-month-old HP Envy Laptop with Windows 11.

I looked at my driver updates and there are several that have installed since the 24th. Do any of you think it could be a driver? (I am computer illiterate - know just enough to get in trouble!)

The drivers that were updated are Intel and Realtek.

G

Gerfalcon

Newcomer

Same here HP Envy Win11 laptop 5 months old.

M

marlabe1

Newcomer

I'll know in a few hours on my next zoom call but I think I finally found the answer in another thread!

It's the Bang & Olufsen app that is causing it - at least my "test mic" now works!

Open the B&O app, select Noise Cancellation and turn OFF "All noise removal applied to input device".

(fingers crossed - its taken a week to figure out)

UPDATE: This fixed my problem, and hopefully yours!

Thank you! It works! I've been working on this for days, with blood on the wall from banging my head against it...but now it works!

You are the greatest person in the world.

H

Hng

Newcomer

Have tried all suggestions from zoom community and other sites. And HP technical support can't resolve this problem.

T

TeacherDudu

Newcomer

Hi Hng,

Try this out,

if you are using a laptop, where both the microphone and camera are built internally, which they most likely are, you can try to do all the actualizations and grant permissions separately for the camera as well because they operate in parallel. Good luck!

H

HooroyAnswer

Newcomer

In case it may help, here are the steps I took:

Click Start.
Type “bang” on the keyboard (no need to involve the Search box) to show the Bang & Olufson Audio Control app -- click the app.
Wait a few seconds for the B&O splash screen to automatically disappear.
At the top of the B&O dashboard that appears, click “NOISE CANCELLATION”.
Maximize the “NOISE CANCELLATION” screen to be sure you see the On/Off toggle buttons on the right.
Click the down arrow at the right of the "AI Noise Removal applied to input device" dropdown box to display your PC’s input (mic) devices. In my case, I use only my HP Envy's built-in mic (that is, no external mic, etc.). The “AI Noise Removal …” dropdown box shows the two potential audio input devices present on my system, namely “Microphone Array” and “Stereo Mix”.
Open your Windows Settings>System>Sound screen and look under “Input” to see which audio input device your PC uses; mine is “Microphone Array”.
Returning to my “NOISE CANCELLATION” screen in the B&O app, since the “AI Noise Removal …” feature is the culprit causing my mic in Zoom not to work, I select Microphone Array and click the OFF toggle next to it.
That’s it! Now click the “X’ at the top right to exit the B&O app.
To check that this solves the problem, go to Settings in Zoom, click “Audio” in the menu at the left, and click “Test Mic” in the “Microphone” section. I verified the dropdown box next to “Test Mic” showed the active input device (“Microphone Array …” in my case).

Hopefully this resolves the issue, at least for an HP Envy. It may also work on other Win 11 PCs that use the Bang & Olufson Audio Control app.