Microphone not working after recent Zoom update

I'm having the same problem.  My microphone was working correctly prior to installing the latest Zoom update (version 5.14.11).  I'm running Microsoft Windows 11 on HP ENVY laptop and ran the same tests.  I also went to Windows Settings, then System, then Sound, then under the Input section I selected the Microphone Array option, hit the START TEST  button to test the Microphone and it works perfectly.   I believe there must be a problem with the latest Zoom update.  I would like to know if others are having this problem and if there is a work-a- round fix that I can use until Zoom fixes the problem?

Exactly the same problem on same laptop. Tech guys at work can’t solve it and have now sent a ticket to zoom, waiting for response. So frustrating, lost a days work yesterday due to this!

If your microphone is not working after a recent Zoom update, there are a few troubleshooting steps you can try:

Check microphone settings in Zoom: Open Zoom and go to the settings menu. Under the "Audio" or "Audio Settings" section, ensure that the correct microphone is selected as the audio input device. Test the microphone using the provided options in the settings to see if it's picking up sound.

Test the microphone in other applications: Verify if the microphone is working properly in other applications or software. This helps determine if the issue is specific to Zoom or if it's a broader problem with your microphone or system settings.

Check system settings: Ensure that your microphone is enabled and set as the default recording device in your computer's system settings. On Windows, go to the Sound settings in the Control Panel or Settings app. On macOS, go to the Sound settings in System Preferences.

I have a similar problem but it only manifests when I move from one breakout room to another.  I have tried everything except for uninstalling and reinstalling.  Does anyone know if I lose my upcoming scheduled zoom meetings that I am hosting if I uninstall?

Hi,

I had the same issue after a recent Zoom update. To solve the problem, I followed these steps:
1) Checked if the microphone was working on other applications or websites.
2) Verified that the microphone driver was up to date.
3) Disabled and re-enabled the microphone.
4) Uninstalled and reinstalled the microphone driver.
5) Uninstalled and reinstalled Zoom.
6) Ensured that the microphone was allowed for all programs.
7) Made sure that auto enhancements were turned off.
😎 Tested different settings in Zoom.
After following these steps, my microphone started working properly again. I hope it's also work for you!

same problem here, just spent 6 hours without any luck, I am pissed off, also have new HP Envy 17.  Obviously I have tried EVERYTHING as shown in HP and Zoom, at first I though it was Norton Utilities Ultimate, but after talking to their specialist he said its Zoom, but Zoom Help is not available by phone and internet help, chatbots, etc, have NO solutions!

I have the same problem on a 2020 Macbook air, with a Shure SM7, and Motu M2.  All worked fine until I upgraded to Zoom Workspace 6.0.1. Despite a zoom un & reinstall and a Motu Driver update, I can still not get the Shure and Motu to work in sound through the zoom app. The Macbook internal speakers work but not the Shure. So the only options seems to reinstall the previous version of the Zoom app back.  Lost productivity and wasted recording time....tech updates have gotten very sloppy out there in general across all companies.

I have a Dell computer and it's doing the same thing.  It's very frustrating.  I guess I need to contact Zoom to get a specific fix the a Dell.  At lease I know it's Zoom this time.