Microphone not picking up my instrument (piano) but it does pick up my voice? | Community
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K
Newcomer
KA76
Newcomer
February 7, 2023
Question

Microphone not picking up my instrument (piano) but it does pick up my voice?

  • February 7, 2023
  • 7 replies
  • 0 views

Anybody having troubles with their instrument not being heard.  My voice comes through the Zoom call but piano is not detected.  I have ensured the Original sound is selected in audio settings, have uninstalled zoom and reinstalled. Did a microphone test.  And still nothing 

      7 replies

      S
      Community Champion | Employee
      sachinzoom
      Community Champion | Employee
      February 7, 2023

      Hello,

       

      You will need  now have to manually select during each meeting session which sound you would prefer.  The Original Sound is turned off by design. Please refer to this thread: 

      https://community.zoom.com/t5/Meetings/Original-Sound-by-Default/m-p/89132/highlight/true#M49507

       

      If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

       

      K
      Newcomer
      KA76Author
      Newcomer
      February 7, 2023

      I have done that in my call last night and it still wouldn't work.  I had original sound selected in audio settings AND ensured during the call that it was on was well.  Please help us figure this out

        K
        Newcomer
        KA76Author
        Newcomer
        February 8, 2023

        This did not resolve the problem.  I had already done all that the link you sent suggested. To be clear. I have enabled original sound, selected high fidelity. I UNSELECTED echo cancellation (I play piano) and stereo audio, and unselected automatically adjust microphone volume. What else. Numerous people are having these same issues.  What else to solve?

        S
        Community Champion | Employee
        sachinzoom
        Community Champion | Employee
        February 8, 2023

        Hello,

         

        Have you tried updating your Zoom App to the latest version ?

         

        Please see if that helps

        K
        Newcomer
        KA76Author
        Newcomer
        February 8, 2023

         I uninstalled Zoom on Monday February 6 and reinstalled. Prior to this I did an update. Still NOT solved.

          J
          Newcomer
          jcp1
          Newcomer
          February 18, 2023

          ARE THERE ANY additional recommendations? voice picked up easily, piano not picked. taking lessons via zoom! using Original Sound for Musician, HPPavilion Laptop 15" brand new. updated. my smart phone Pixel 4 does both, but I need a larger screen for piano lessons. followed all recommendations for my laptop.

          J
          Newcomer
          jayps
          Newcomer
          May 11, 2023

          i am having the same issue. uninstalled zoom and reinstalled it. mic picks up voice but not my piano. i tried other mics and configured the audio setting many ways but still not working. any one find a solution

          B
          Newcomer
          BTanze
          Newcomer
          July 6, 2023

          I am having the same issues after getting a new computer (windows 11). It makes my work almost impossible as I am teaching singing lessons via zoom. I have worked with this for 3 years without having any issues, like the other users I am used to changing the settings manually at the beginning of each session... Please help!

          A
          Newcomer
          Alex60
          Newcomer
          August 1, 2023

          I’m also having this issue. New laptop, same setting as usual, but piano isn’t picked up by my mic anymore. 

          B
          Newcomer
          BTanze
          Newcomer
          August 1, 2023

          Hi Alex! 

           

          I actually managed to solve the issue with a couple of annoying but useful steps: 

          - go to sound settings and turn off any noise cancellation you might encounter in your microphone settings

          - go to "more sound settings" and choose "do nothing" for your microphone noise cancellation as well

          - open your microphone array settings (realtek audio console for me) and turn of the AI noise cancellation 

          Finally, in zoom I needed to take away the original sound for musicians (go figure that one), just choose the optimized sound and click on "low background noise cancellation"

          This worked for me until I had to do a factory reset of my computer and am now back to square zero because there seems to be yet another thing that doesn't want to allow me to work in peace 🤪

          Hope it works for you though! 

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