Microphone no longer detected in the middle of meetings and video freezes

Hi @ElsaLigaya 

Are you using a Windows PC, or an Apple computer - desktop or laptop?

When the problem occurs - is leaving and re-joining the meeting the only thing you have to do in order to get back operational - or do you also have to reconnect/switch microphones/headsets?

When you try a wired headset, is it a USB-wired headset - and do you DISCONNECT your Bluetooth headset while trying wired?

Rupert

Hi Rupert,

Thanks for your quick answer.

The problem occurs on my Windows DESKTOP PC, but never on my Windows laptop PC.

The first times it worked to just unplug and replug my headphones (that would cause the video to unfreeze and the sound would re-work). But since several months that doesn't work anymore, and I have to leave the meeting (and I also unplug/replug the headphones), then join the meeting again.

I use jack plug headsets, sometimes Bluetooth, but never USB-wired headsets. And yes, I do disconnect the Bluetooth headphones when using the wired ones.

I tried switching headphones (I tried 1 Bluetooth and 3 different jack-wired headphones) but I still have the same problem.

Reminder: When the video freezes and the mic is not detected, I can still hear and see the other participants, but my video is frozen and they cannot hear me.

Many thanks for your assistance,

Elsa

I've been trying to figure this out as well.  I am using the built-in mic and speakers on my Dell laptop.  It works fine for a while, and then at some point Zoom tells me "microphone not detected".  I can still hear audio and video for a while and then Zoom completely freezes and crashes.  If anyone has any suggestions, I'd love to hear it...

I also have this problem.  My video continues to work with no issues, but at some point in the middle of the meeting, my microphone will stop working.  I know it is not my camera/microphone, because I've used 4 different ones and the problem keeps occurring.  

I am also having this issue when using Zoom on my Dell laptop, using the integrated microphone and video.  It is most frustrating.  Anyone have a solution yet?

This has also started happening to me on a 1 year old Dell laptop. It seems to happen when I am hosting meetings, so leaving the meeting is not convenient and when Zoom freezes, I cannot make anyone else host etc. Has anyone found a lasting solution?

This is a frustrating situation, and I haven't fully resolved it yet.  But I have made some progress.  By looking at the error logs and the task manager, I figured out that there were some background processes running that were using up CPU power.  One was a program that seemed not to have fully installed.  I stopped it and uninstalled, and the situation improved.  When Zoom freezes, see if you can access Task Manager and see what might be using up all your CPU and memory.  Might help.

Thanks for this suggestion, I will try it next time

I also have a Dell and this has been happening to me a lot lately. So maybe this issue is related to Dell computers? I try to change the mic settings (although I use my laptop's mic and don't have anything else connected so it's the only option), but then Zoom crashes. It will try to restart Zoom but it usually freezes again. I've found the only way to solve the issue in the moment is to restart my computer and rejoin the meeting. I will admit that I often have a lot open on my computer so that may play a factor. I'll try to look at my Task Manager  next time it happens.

I also have a Dell... so we may be on to something that this mainly effects Dell computers