Microphone issues on Bluetooth Headphones - Android App | Community
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Newcomer
January 4, 2022
Question

Microphone issues on Bluetooth Headphones - Android App

  • January 4, 2022
  • 31 replies
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I have a recent issue with the Android App of Zoom. I am using Bluetooth headphones (I have used multiple pairs to rule out its the headphone issue), when I enter a meeting,  will connect to meetings & receive audio from the meeting, however for some reason it is using my phones microphone (despite audio coming through my headphones) vs my headphones microphone.

 

I have tested just making calls on my phone through my Bluetooth headphones and it works just fine  as the Mic is picking up from my headphones. 

 

I just can't seem to solve this issue. Never was a problem until about a month ago. Using same phone S21 Ultra. I can call into meetings, then video in with my phone. It just isn't ideal and the audio quality isn't nearly as clear. HELP!

    31 replies

    Newcomer
    August 2, 2022

    I'm having the same issue: Clicking "Use device audio" and using the "Audio bluetooth" button has almost no effect (the volume gets quieter if I hit Bluetooth, but still uses phone audio). All audio goes through the phone, none through the bluetooth headset. Zoom is version 5.11.4 (7276); phone is Galaxy S22 Ultra (SM-S908U); headphones are Jabra Elite 75+; Android v12.

    Partner
    August 2, 2022

    Exactly the same experience I'm having. I've tried four different Bluetooth headphones and absolutely nothing works.

    Newcomer
    August 2, 2022

    I don't know how I did it, but I got my bluetooth in my car to work yesterday.  The only thing I did different was I had bluetooth off on my phone and started the call before I got in my car.  Then I turned on bluetooth on my phone and connected to Ford Sync and it started working.  I will test again sometime this week and let you know if that is how to make it work.

    Newcomer
    August 20, 2022

    I have the Samsung Tablet S8, it has been designed for meetings, and it's quite frustrating that the issue hasn't been resolved. I have even gone through reseting the Tablet, yet the issue persists

    Newcomer
    August 30, 2022

    Same here - Zoom actually used to work great with my headphones (Samsung S22 with Beats Solo3 headphones), but as of a few weeks ago, it just quit (maybe when the new patch was applied?).  Now, I cannot get either the sound or mic to work through zoom.   I've tried clearing data & cache on the app and even uninstalling and reinstalling the app.  When the icon in the top left is currently "bluetooth", then it uses my phone's standard speaker and mic, and when I press it, it just switches to speakerphone on my phone.  In any other app, my headphones work fine to listen to music, make calls, anything.  Just zoom that can't seem to figure it out.  I've tried everything I can think of to get it back again - hugely miss being able to use my headphones.

    Newcomer
    September 15, 2022

    Zoom does  not recognize my Bluetooth headset (Jabra Evolve 75) on my Samsung S21 Android phone. Other apps have no problem with the headset. Reinstalling Zoom had no effect. Having no other devices connected to the headset has no effect.  Turning on Original Sound in the Zoom app has no effect.  The Windows app has no problems, and also offers ways to test the sound and camera; I suggest adding troubleshooting features to the Android app .  As things stand,  I can't attend a Zoom call from a noisy or public environment.  The Android app might as well not exist. 

    Newcomer
    September 29, 2022

    i don't have the same issue as OP, but the same issue that a lot of other folks here replied on where Bluetooth audio doesn't work at all. while in a meeting, tapping the audio icon in the top left just toggles audio between my phone's earpiece (when it's supposed to be through Bluetooth) and my phone's speaker. 

     

    just bumping the thread here to get attention to this. maybe the issue is that since OP posted about another (similar but different) issue, the problem about audio not going through Bluetooth is not tracked? if so, where can we submit and track the progress of that issue?

    Newcomer
    October 6, 2022

    Same issue as others here on as Pixel be 4.

     

    I regularly use headphones with my phone and computer, including computer with Zoomi think one workaround is that the headphones have to be connected BEFORE you open Zoom. That works for me .. sometimes.

     

     

    Newcomer
    October 12, 2022

    I've literally had to buy a wired headset because of this issue, waited months for fix and still can't output to my bluetooth headset, unbelievable, it's been almost a year Zoom. Only app that can't output to my headset, what a joke of a company that's only task it video conferencing. 

    Partner
    October 12, 2022

    Couldn't agree more., only I don't have a wired headset port on my phone. I've switched to using Meet and Teams because of this. Can't believe it's been nearly a year without a fix.