Mic works only 1 second, and stops. ZOOM only problem. | Community
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H
Newcomer
Hale_JP
Newcomer
August 30, 2022
Question

Mic works only 1 second, and stops. ZOOM only problem.

  • August 30, 2022
  • 8 replies
  • 0 views

Recently, I had to join a few important conferences, and found that people do not hear me.

We see each other, I can hear them, but they do not hear me. It was not like this in the beginning of 2022.

We moved to Meet, and everything worked. I tried Teams and Skype. Again, everything works.

I tried listening to Mic input from the Windows Audio Mixer, and it worked smooth like always.

 

Then I went to Zoom config, and found that the Mic level bar was waving for one second only, and went dead.

I changed the Config page, and activated Audio config again - now clicking "test mic" as fast as possible. And I could record my voice for one second. Then it went off.

 

Something is wrong in ZOOM for Windows.

 

I have a HP Pavilion Air 13 laptop, based on AMD chipset, with preinstalled Windows 11, which is regularly updated.

    8 replies

    H
    Newcomer
    Hale_JPAuthor
    Newcomer
    August 30, 2022

    I tried uninstalling, clearing %appdata%, and registry from ZOOM data. Tried both, 64 and 32 bit versions. Nothing helps.

    Zoom stops hearing my mic after 1 second, and that happens only in ZOOM.

    D
    Community Champion | Partner
    david-vola
    Community Champion | Partner
    August 30, 2022

    Hi @Hale_JP ,

     

    try the solution indicated by colleague @CarlaA  to do the CleanZOOM, restart the PC and download from the official zoom website

     

    In the next post: https://community.zoom.com/t5/Chat/Can-not-display-attached-s-photo-image-in-Zoom-s-chat/td-p/33236

     

    You have step by step all u need to do for this.

     

    I hope it helps,

     

    Best regards,

    H
    Newcomer
    Hale_JPAuthor
    Newcomer
    August 31, 2022

    This is a dangerous program that has damaged my computer boot up.

    H
    Newcomer
    Hale_JPAuthor
    Newcomer
    August 31, 2022

    Hi @Hale_JP ,

     

    I'm sorry to hear that, to be more specific this program only works on the application and zoom registry folders, so it doesn't make sense that it affects the sequential boot of your computer, could it be a coincidence? I'm not saying no, but if more it doesn't seem curious.

    Have you tried to update to the latest version of August 29?
    https://support.zoom.us/hc/en-us/articles/201361953

     

    Have you tried with any external peripheral to see if it also happens?

     

    Can you confirm that when you start your computer, there is no other software that starts from startup? (either teams, meet, webex, etc) to confirm that another application does not have the camera and microphone in use before zooming.

     

    Keep in touch.

     

    Best regards,


    Here another user has the same problem. And ha has also AMD based machine.

    https://community.zoom.com/t5/Meetings/Microphone-drops-windows-11/m-p/73822#M40221

    So it maybe an improper use of audio subsystem, which no other developer does, failing to work with AMD drivers.

    H
    Newcomer
    Hale_JPAuthor
    Newcomer
    August 30, 2022

    As you can read above, I tried exactly that. Except I cleaned the %appdata% and the Registry manually.

    And it does not help.

    H
    Newcomer
    Hale_JPAuthor
    Newcomer
    August 30, 2022

    nothing changes. ZOOM is deaf

    H
    Newcomer
    Hale_JPAuthor
    Newcomer
    August 30, 2022

    '&&'($(' This CleanZOOM thing has damaged my registry and startup. Now the laptop boots to black screen after starting ZOOM in previous session. 

    That ZOOM thing is a total disaster.

    H
    Newcomer
    Hale_JPAuthor
    Newcomer
    September 2, 2022

    I should mention that CleanZOOM  has completely destroyed my computer requiring Windows reinstalling:

     

    1) after running CleanZOOM  Windows 11 started booting to black screen.

    2)Getting out of the black screen is only possible with long pressing of power button on laptop, which forces power down.

    3)at first it allowed to boot with display probably in last known good registry mode... but after 5th time it caused SSD/disk volume failure, and the registry damage.

    4)After all I had to repair the laptop with Windows installation media.

    5)After repairing and reinstalling zoom, at first mic worked.

    6) But soon I received both Microsoft updates for AMD platform, and ZOOM updates automatically.

    7)And Zoom (only Zoom 5.11.10-8200) again became deaf to microphone!

     

    AWFUL!

     

    Not expected form a business application.

    S
    Newcomer
    Sandra26
    Newcomer
    July 21, 2023

    Has anyone found a real solution for this? I've tried everything, nothing works. Same behavior as described in this thread. I just didn't try the Clean Zoom, as I don't want to mess up my laptop

    A
    Newcomer
    AustrianSimon
    Newcomer
    July 24, 2024

    Has anyone found a solution in the meantime? My internal Laptop Mic used to work perfectly with Zoom but suddenly only records silence with Zoom while continuing to work perfectly with all other apps.

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