Mic very quiet

[phil_zoom1]

Ever since Zoom updated to version 6.0 i'm having mic issues. 

V6.1.1

Windows 11

Lenovo Carbon X1

Whether i'm using the Lenovo inbuilt microphone or a 3.5mm headset with mic - other participants state that i'm either very quiet (they have to have their volume on 100) to hear me and/or my voice is chopping in and out / going loud and quiet. 

I previously had a Lenovo T14 (3 weeks ago) and I got a new laptop due to this issue, only for it to remain? 

I'm really struggling to understand what's going on here, given that it's happening on two different devices.  

[renzo75]

I have the same issue, specifically when I want to talk to participants and when a video is shared I hear the sound but when a song with text is shared I see the text but I don't hear the music. I tried to  find the solution I removed zoom and reinstalled it, unfortunately it did not fix the problem. Using zoom on my phone (Android) it work as it should but windows11 it doesn't. The problem stated after latest update 

[phil_zoom1]

can anyone help?

[MGSR]

Hello there,

I'm sorry for the late response. 

You can check out this article for steps on how to troubleshoot your speaker or microphone issues.

Let us know if you need further assistance.  

[sh123]

No, it's not working, I have tried everything.

I think maybe it's because of the new update.

[sh123]

Hey, could you find a solution to this? I am facing the same issue.