Meeting

Forum|Forum|1 year ago
March 6, 2024
2 replies
4 views

Hi

I have a Polycom Group Series 310 Video Conference device. When I am in a Zoom Meeting, the device disconnects from the meeting at 15 minute intervals.

I have reset the device to factory settings which did not work.

The device is connected to a 4G Router.

Thanks

Meeting Features

bstrelko

Community Champion | Customer

How are you connecting the codec to Zoom? Via SIP? The 15 minute interval suggests a configuration issue - most likely related to session timers/expirations. Linking some relevant articles for your review: