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S
Newcomer
Srbromby
Newcomer
May 2, 2022
Question

Meeting timed out after 40 minutes

  • May 2, 2022
  • 10 replies
  • 0 views

Although there were only 2 participants in my meeting today, the meeting timed out after 40 minutes. Has there been a policy change?

      This topic has been closed for replies.

      10 replies

      J
      Employee
      JepZoomie
      Employee
      May 2, 2022

      I believe there are no changes with regard to that aspect. Your meeting will automatically end based on the idle time.

      Here is the article that I found: https://support.zoom.us/hc/en-us/articles/202460676-Time-limits-for-Zoom-Meetings

        S
        Newcomer
        SrbrombyAuthor
        Newcomer
        May 2, 2022

        This is new to me. My meetings have always been 1 host with 1 participant and today has been the first time I've had a meeting time out. Last meetings would have been April 29.

          J
          Employee
          JepZoomie
          Employee
          May 2, 2022

          Hi there, let me correct my previous reply.

          It appears to have been some changes. Starting May 2, 2022, Zoom is changing the meeting duration limit for 1:1 meetings hosted by Basic users on Free and Free (Credit Card Verified) accounts to 40 minutes. This change creates a uniform 40-minute meeting duration limit for all meetings hosted by Basic users on Free and Free (Credit Card Verified) accounts, including group meetings and one-on-one meetings.

          Here is an article that I found regarding the changes: https://support.zoom.us/hc/en-us/articles/5809097508109-May-2-2022-Free-account-meeting-duration-changes

          M
          Newcomer
          Margaritque
          Newcomer
          May 2, 2022

          Yes, today I'm experiencing the same problem today. After visiting the link I found this

           

            M
            Newcomer
            mireias
            Newcomer
            May 2, 2022

            The exact same thing happened to me today. All my meetings ended at 40 minutes even though we were only two people (myself and a participant). I don't have an answer as to how to solve it but I don't think there has been a policy change, so maybe it's a temporary glitch?

              Alex_PFT
              Partner
              Alex_PFT
              Partner
              May 2, 2022

              Hi,

              Looks like there is something that changed, starting today.

               

              Changes to existing features

              1. Free account meeting duration changes
                Starting May 2, 2022, Zoom is changing the meeting duration limit for 1:1 meetings hosted by Basic users on Free and Free (Credit Card Verified) accounts to 40 minutes. This change creates a uniform 40-minute meeting duration limit for all meetings hosted by Basic users on Free and Free (Credit Card Verified) accounts, including group meetings and one-on-one meetings.

               

              Alex

              zoom@pft

                M
                Newcomer
                misskateslice
                Newcomer
                May 2, 2022

                Same thing for me today and totally sucks if this remains... e.g. 40 minutes for 2 people. I do personal therapy sessions on Zoom, and we'll move to something else if we have to keep logging back in. We had to do that three times today.

                  J
                  Employee
                  Joaz2080
                  Employee
                  May 2, 2022

                  Hello @Margaritque , @Srbromby  - Thanks for reaching out to Zoom community. Yes, there was a recent change which is elaborated in our Support page ~> May 2, 2022 - Free account meeting duration changes.

                    S
                    Newcomer
                    skhator
                    Newcomer
                    May 2, 2022

                    Yes Agreed
                    Same has been happened with me while only two participants were there and meeting ended in 40 minutes. Can anyone help

                     

                      Alex_PFT
                      Partner
                      Alex_PFT
                      Partner
                      May 2, 2022

                      Do you have someone else in your account with a paid license or it's just you with a free account?  From what I understand, you need at least one user with a paid license now, so all the other users in the account with no license can do meetings not limited to 40 minutes.

                       

                      Alex

                      zoom@pft 

                      V
                      Newcomer
                      vggsrio
                      Newcomer
                      May 2, 2022

                      The same happened to me....  🙎🙎

                      A
                      Newcomer
                      Ali200290
                      Newcomer
                      May 2, 2022

                      Same for me 😞 I can't understand what the problem is!

                        L
                        Newcomer
                        liz5
                        Newcomer
                        May 3, 2022

                        they are forcing users to pay for a one on ne meeting now !!! they have taken 20 minute away from every meeting!!!!!!!

                         

                          L
                          Newcomer
                          liz5
                          Newcomer
                          May 3, 2022

                          yes there has been a change and it is reprehensible!!  i have been using zoom for quite some time and i find it absolutely disgusting to have made this change only to sforce users to spend  money!!  it is obnoxious to say the least!!!

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