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Meeting recording is stuck at 'processing recording' after 2 days

Skooldio
Newcomer
Newcomer

‎2022-07-17 08:30 PM

I recorded a meeting (approx 3 hrs length) two days ago (16 July 2022) and it has been stuck in "processing recording" ever since then. 

I record many meetings, and this has never happened before.

Any advice would be much appreciated, this meeting is very important recording.

 

Best Regards,

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3 REPLIES 3

Andrea15
Newcomer
Newcomer

‎2022-07-18 12:59 AM

I had the same problem in the same date (16 July 2022)... I think is a zoom problem. Do you know if there's the possibility to talk with someone to fix it? After your message here, someone contact you? Let me know, thanks.

Best Regards

Andrea 

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Skooldio
Newcomer
Newcomer

‎2022-07-18 01:06 AM

You can submit the ticket to zoom support. Zoom backend team will help you.    

Ray_Harwood
Community Champion | Customer
Community Champion | Customer
In response to Skooldio

‎2022-07-18 10:39 AM

 Submit a Support Ticket directly to Zoom Staff at this page:
https://support.zoom.us/hc/en-us/requests/new 


Ray -- check out the GoodClix website or the Z-SPAN website.
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