Meeting Schedule Reminder Dissapears Before It Starts

[Susan19]

Hi, I am using ZoomRooms on the NeatBar(meeting device) and the NeatPad(controller for NeatBar).
NeatPad shows my meeting schedules on its screen, but recently my meeting schedules suddenly disappeared, and I have experienced this phenomenon many times.

[Conditions]
I used the administrator account of Zoom meetings to create meeting schedules and registered this NeatBar as a participant.
I reused past meeting schedules to create new ones.
When I created a new meeting schedule, the reminder appeared on the NeatPad, but it disappeared after a few minutes.
If I refresh the schedule screen before it disappears, it is gone.
This phenomenon occurs only when NeatBar is registered as a participant, not as an alternative host.

My NeatBar and NeatPad versions are;
・NeatBar
ZoomRooms:6.1.10(5390)
NeatOS:NFB1.20240924.0005

・NeatPad
ZoomRooms:6.1.12(3035)
NeatOS:NFA1. 20240924.0507

I am using these tools in business settings, so I should not uppdate these tools too quickly.

[My questions]

1. What is the cause of this ploblem?

2. Is this a kind of bug or due to Zoom settings?

3. When I reuse past meetings to create a new schedule, are there any precautions that should be taken to avoid bugs?

4. The following are the specifications of the meeting reminder as I see them now, but please let me know if there is anything wrong.
･The reminder appears 10 minutes before the meeting start time.
･If you do not press the close button on the reminder, it will be shown until 10 minutes after the meeting start time, and it will go out automatically.

[AnderV]

Hi @Susan19 ,

Sorry to hear that you are having trouble getting with Zoom Rooms.

Please get in touch with our Support Team so they can look into the matter. Provide as many details as possible (meeting ID, date, etc.) in the ticket as you can.

Happy Zooming!